Email Support Executive

4 days ago


Pratap Nagar Jaipur Rajasthan, India Lunawat Gems Full time

**Key Responsibilities**:

- Resolve customer issues efficiently, ensuring a high level of satisfaction and first-time resolution.
- Maintain accurate records of all customer interactions and feedback in the support system.
- Work with other departments (e.g., technical support, sales) to escalate complex issues and ensure timely resolution.
- Ensure that all responses are aligned with company policies and brand voice.
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.
- Provide product or service information to customers as needed, ensuring clarity and accuracy.
- Assist in identifying recurring customer concerns and suggest improvements to products, services, or processes.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹17,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Are you comfortable for Sitapura location?

Work Location: In person

**Speak with the employer**
+91 9530066667
Application Deadline: 08/03/2025



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