
Email Support Executive
4 days ago
**Key Responsibilities**:
- Resolve customer issues efficiently, ensuring a high level of satisfaction and first-time resolution.
- Maintain accurate records of all customer interactions and feedback in the support system.
- Work with other departments (e.g., technical support, sales) to escalate complex issues and ensure timely resolution.
- Ensure that all responses are aligned with company policies and brand voice.
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.
- Provide product or service information to customers as needed, ensuring clarity and accuracy.
- Assist in identifying recurring customer concerns and suggest improvements to products, services, or processes.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹17,000.00 per month
Schedule:
- Day shift
Application Question(s):
- Are you comfortable for Sitapura location?
Work Location: In person
**Speak with the employer**
+91 9530066667
Application Deadline: 08/03/2025
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