Customer Support Executive

4 days ago


Pratap Nagar Jaipur Rajasthan, India Lunawat Gems Full time

**Key Responsibilities**:

- Troubleshoot and resolve customer issues, providing clear and effective solutions.
- Maintain accurate records of customer interactions, feedback, and resolutions in our CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Identify common customer concerns and suggest improvements to enhance the customer experience.
- Develop and maintain FAQ and knowledge base articles to assist customers with self-service options.
- Participate in training and development activities to stay updated on product knowledge and customer service best practices.

**Qualifications**:

- High school diploma or equivalent; a degree in a related field is a plus.
- Exceptional written communication skills, with a focus on clarity and professionalism.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency with customer support software (e.g., Zendesk, Freshdesk) is preferred.
- Ability to manage multiple tasks effectively and prioritize workload.
- A customer-centric attitude with a commitment to delivering high-quality service.

**Kindly Share your CV 9530066667**

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9530066667



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