Customer Support Representative

1 day ago

Pratap Nagar Jaipur Rajasthan, India Deeva JustPayon Private Limited Full time

**Job Title: Customer Support Representative**

**Location**: Deeva Justpayon India Private Limited

**Company Overview**:
Deeva Justpayon is a dynamic and rapidly growing [industry/sector] company committed to providing exceptional [products/services] to our valued customers. As part of our expansion plans, we are currently seeking a dedicated and enthusiastic individual to join our team as a Customer Support Representative.

**Key Responsibilities**:

- Providing accurate information about products, services, and company policies to customers.
- Resolving customer complaints and issues in a timely and professional manner.
- Escalating complex inquiries or unresolved issues to the appropriate department for further assistance.
- Documenting all customer interactions and maintaining accurate records of inquiries and resolutions.
- Proactively identifying opportunities to improve customer service processes and procedures.
- Collaborating with cross-functional teams to ensure a seamless customer experience.
- Participating in training sessions and ongoing professional development to enhance product knowledge and customer service skills.

**Qualifications**:

- High school diploma or equivalent; bachelor’s degree preferred.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Ability to multitask, prioritize tasks, and manage time effectively.
- A positive attitude and a willingness to go above and beyond to meet customer needs.

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8058011050

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