CRM Process Champion

1 day ago

Bengaluru Karnataka, India SKILLSKONNECT Full time

**Job Overview**:
**Key Responsibilities**:
1. **CRM Process Optimization**:

- Manage and streamline CRM processes to ensure optimal customer experience and operational efficiency.
- Identify gaps or inefficiencies in existing CRM workflows and implement process improvements.
- Develop and implement best practices for CRM system utilization, focusing on automation and personalization.

2. **CRM System Management**:

- Oversee day-to-day operations of CRM systems, ensuring data integrity, accuracy, and consistency.
- Collaborate with IT and other teams to integrate CRM systems with other business platforms (e.g., marketing, sales, and customer support).
- Monitor CRM system performance and suggest enhancements or upgrades when necessary.

3. **Data Management & Reporting**:

- Ensure accurate collection, tracking, and analysis of customer data across all touch points.
- Provide insights and actionable recommendations based on CRM data and performance metrics.
- Generate regular reports on customer engagement, retention, and lifecycle management to inform business decisions.

4. **Collaboration & Communication**:

- Work closely with marketing, sales, and customer service teams to ensure seamless CRM processes across departments.
- Facilitate cross-functional meetings to gather feedback, identify challenges, and develop action plans for process improvements.
- Provide training and guidance to team members on CRM system usage and best practices.

5. **Customer Segmentation & Personalization**:

- Assist in developing customer segmentation strategies to enable personalized communication and offers.
- Work with marketing teams to create targeted campaigns based on CRM data and customer insights.

6. **Process Documentation**:

- Create and maintain comprehensive process documentation, ensuring all stakeholders are aligned on CRM strategies and workflows.
- Regularly review and update process manuals and training materials.

**Requirements**:

- **Education**: Bachelor’s degree in Business Administration, Marketing, or related field (or equivalent work experience).
- **Experience**: Minimum of 5 years of experience in CRM management, process optimization, or related roles.
- **Skills**:

- Strong understanding of CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics).
- Experience in data analysis and reporting tools (e.g., Excel, Google Analytics).
- Knowledge of customer segmentation, marketing automation, and personalized engagement strategies.
- Excellent project management skills, with the ability to lead cross-functional teams.
- Strong communication and interpersonal skills.
- Problem-solving mind-set and attention to detail.
- Ability to adapt to new tools and technologies quickly.

**Preferred Qualifications**:

- Experience with advanced CRM analytics and AI-based tools.
- Certification in CRM software or process management methodologies (e.g., Six Sigma, Lean).
- Familiarity with Agile methodologies and project management tools.

**Why Join Us?**
- Opportunity to work in a dynamic and growing team.
- Competitive salary and benefits package.
- A collaborative work environment where your ideas are valued.

Pay: ₹500,000.00 - ₹700,000.00 per year

**Benefits**:

- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- CRM software: 5 years (required)

Work Location: In person

**Speak with the employer**
+91 9315571950

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