CRM Executive

2 days ago

Bengaluru Karnataka, India Shravanthi Shelters Full time

**CRM: JD**

We are looking for a proactive and customer -focused CRM Executive / Manager to manage client relationships, over see the customer journey from booking to handover, and ensure smooth coordination between internal departments and customers. You will act as the primary point of contact for buyers and maintain a high level of client satisfaction.

Qualification - Bachelor’s degree in Business Administration, Marketing, Real estate Management)

Experience - 2- 5 years of experience in CRM or customer service and preferably in real estate
- Client Interaction and Coordination

a. Act as a liason between the company and customers from post sales to possession

b. Handle customer queries, complaints and provide timely resolution

c. Coordinate with internal teams for seamless documentation and execution.
- Booking to Handover Process:
a. Ensure timely documentation including allotment letters, sale agreements, payment receipts

b. Track customer payment schedules and follow up on dues

c. Coordinate for home loan processing and document verification

d. Organise and oversee property handovers and possession formalities

e. Maintain and update customer data in the CRM system

f. Track and improve customer satisfaction metrics

g. Generate regular reports on customer interactions

h. Coordinate with legal team for agreement drafting, registrations and compliance

j. Collect and document customer feedback for continuous improvement

Pay: ₹35,000.00 - ₹45,000.00 per month

Schedule:

- Day shift

Work Location: In person

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