CRM Executive

14 hours ago

Bengaluru Karnataka, India Urban Standz Pvt Ltd Full time

**Job Title: CRM Executive**
**Location**: HSR Layout, Bangalore
**Experience**: 1-3 years

**Job Summary**:
**Key Responsibilities**:

- Maintain and update the CRM system to ensure accurate and current customer information
- Analyze CRM data to track customer behavior, campaign effectiveness, and identify opportunities
- Coordinate with internal teams to execute CRM-driven campaigns and initiatives
- Respond to customer inquiries and follow-ups through the CRM system
- Generate and present regular CRM performance reports
- Train and support team members in effective CRM usage
- Managed customer relationships using Leadrat CRM software. Managed B2B and B2C customer relationships using Leadrat CRM software.
- Lead process automation initiatives to improve workflow and increase productivity.
- Collaborated with cross-functional teams to address management needs and implement it.
- User Management: Create, modify, and delete user accounts Access Control.
- Ensure data integrity, import/export data, and handle data migrations Integration.
- Manage and troubleshoot CRM integrations with other systems Customization.
- Data maintenance: Regularly update and maintain customer records, ensuring data cleanliness and consistency assigning leads to the respective Department.
- Provide training and support to CRM users Security.
- User administration: Administer user account within CRM platform, assigning appropriate roles and access levels based on job function

**Requirements**:

- Bachelor’s degree in Marketing, Business Administration, or a related field
- 1-3 years of experience in CRM software.
- Strong analytical and reporting skills
- Excellent communication and interpersonal abilities
- Attention to detail and the ability to manage multiple tasks
- Proficiency in Microsoft Excel and basic reporting tools

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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