Customer Service

1 week ago


Mohali Punjab, India Kalyan Business Solutions Full time

**JD for CS as below**:
EVENING SHIFT - Shift Timings
- 13:30hrs till 23:30hrs (IST)
- Answer phone calls in a professional manner and provide information about products and services as requested by the customer.
- Keep records of interaction of customers, keeping records of details of customer complaints, inquiries and comments.
- Render Administrative support to other customer care team members when the need arises, or as instructed.
- Follow up customers and their complaints, ensuring that customers request are attended accordingly.
- Knowledge about Geographical areas of UK will be an added advantage.
- Willing and comfortable to work as per UK shift timings.
- Must have minimum 2 years of experience in handling International customers.
- Ability to listen and pay attention to details.
- Possess a pleasant and clear speaking voice, coupled with fluency in English.
- Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
- Ability to effectively work with the team.

Pay: Up to ₹35,000.00 per month

Schedule:

- Evening shift

Application Question(s):

- How would you rate your English proficiency on a scale of 1 to 10?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)

Work Location: In person



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