Customer Service Representative

2 weeks ago

Mohali Punjab, India D2F Services Private Limited Full time

**Job Summary**:
**Key Responsibilities**:

- Resolve customer issues effectively and efficiently, providing the best possible solution and escalating cases to the supervisor as necessary.
- Document customer interactions, issues, and solutions in CRM software.
- Maintain accurate records and prepare daily/weekly reports for management.
- Offer personalized customer service in **Telugu** and **Hindi**, adapting communication style to fit customer needs and ensuring language clarity and understanding.
- Gather customer feedback for continuous improvement in service quality and process enhancement.

**Required Skills and Qualifications**:

- **Language Proficiency**: Must be fluent in **Telugu and Hindi**; proficiency in English is a plus.
- **Customer Service Skills**: Proven experience in customer service or a related field, with strong problem-solving and decision-making skills.
- **Technical Skills**: Familiarity with CRM systems and practices, basic computer skills, and ability to use Excel for reporting purposes.
- **Communication**: Excellent verbal and written communication skills, with a focus on clarity and empathy.

**Experience**:

- Minimum of 1-2 years in a customer service role or similar.

**Preferred Qualifications**:

- Experience in customer service for e-commerce, retail, or telecommunications industries.
- Bachelor’s degree in a relevant field (optional but preferred).

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Telugu (required)
- Hindi (preferred)

Work Location: In person

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