Customer Service Representative

2 days ago

Mohali Punjab, India Commqui Technologies pvt ltd Full time

Job Title: Customer Service Representative

Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, resolving their issues, and ensuring their satisfaction with our products or services.

Key Responsibilities:
2. Resolve Customer Issues: Resolve customer complaints and issues in a fair and timely manner, escalating complex issues to senior team members or management as needed.

3. Provide Product/Service Information: Provide accurate and detailed information about our products or services, including features, benefits, and pricing.

4. Process Customer Orders: Process customer orders, including handling payments, tracking shipments, and resolving order-related issues.

5. Maintain Customer Records: Maintain accurate and up-to-date customer records, including contact information, order history, and issue resolution.

6. Collaborate with Internal Teams: Collaborate with internal teams, including sales, marketing, and product development, to resolve customer issues and improve customer satisfaction.

7. Identify and Report Trends: Identify and report trends and patterns in customer inquiries and issues, providing insights to improve customer satisfaction and business operations.

Performance Metrics:
1. First Contact Resolution (FCR): Achieve an FCR rate of 80% or higher.

2. Customer Satisfaction (CSAT): Achieve a CSAT score of 90% or higher.

3. Average Handling Time (AHT): Maintain an AHT of 10 minutes or less.

4. Customer Retention: Contribute to a customer retention rate of 95% or higher.

Skills and Qualifications:
1. Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas and negotiate effectively.

2. Customer Service Experience: 1+ year of experience in a customer-facing role, preferably in a contact center or customer service environment.

3. Product/Service Knowledge: Strong knowledge of our products or services, including features, benefits, and pricing.

4. Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think critically and creatively.

5. Technical Skills: Proficiency in CRM software, Microsoft Office, and other productivity tools.

**Education**:
1. High School Diploma: High school diploma or equivalent required.

2. Bachelor's Degree: Bachelor's degree in Business Administration, Communications, or a related field preferred.

What We Offer:
1. Competitive Salary: Competitive salary and benefits package.

2. Career Growth: Opportunities for career growth and professional development.

3. Dynamic Work Environment: Dynamic and supportive work environment with a team of professionals.

**Job Type**: Permanent

Pay: ₹16,000.00 per month

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 27/01/2025

  • Customer Service Representative

    5 days ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    We are gauging for a customer service representative to handle customer concerns and to resolve any issues. The role involves evaluating customer inquiries, establishing complaints, and steering customer service across diverse contact platforms. Success in this position requires a calm demeanor in addressing troubled customers, as well as active experience...

  • Customer Service Representative

    2 weeks ago

    Mohali, Punjab, India SR Group Full time

    Urgent Hiring for Medical Service Representative. Job location will be Mohali Phase 8b industrial area. Fresher/Experience both can apply Salary Budget - 20k to 35k depends on interview, Qualification - Any Graduate Direct Interviews face to face. Only Interested can share CV on, 7814064252 **Job Types**: Full-time, Permanent Pay: ₹20,000.00 -...

  • Customer Service Representative

    1 week ago

    Mohali, Punjab, India FITB Full time

    Hi Team,Below is the Job Description for Regional Language**:Requirements**: Education: Minimum 12th Pass Experience: Freshers Must be comfortable with rotational shifts and rotational week-offs. There will be 6 working days Language: Tamil, Telugu, Kannada, Malayalam, Bengali. **Responsibilities**: - Maintaining a positive, empathetic, and professional...

  • Csr - Customer Service Representative

    2 days ago

    Mohali, Punjab, India TaskUs Full time

    Key Responsibilities of a Customer Service Representative: - **Handling Inquiries and Complaints**:CSRs answer customer questions about products, services, pricing, and policies. They also address complaints, resolve issues, and escalate them to the appropriate departments when necessary. - **Providing Product/Service Information**:CSRs maintain a strong...

  • Customer Service Representative

    4 weeks ago

    Mohali, Punjab, India Everise Full time

    Company Overview Join us on our mission to elevate customer experiences for people around the world As a member of the Everise family you will be part of a global experience company that believes in being people-first celebrating diversity and incubating innovation Our dedication to our purpose and people is being recognized by our employees and the...

  • Customer Service Representative

    2 weeks ago

    Mohali, Punjab, India DBU Centre of excellence Full time

    **Customer Service Representative** - Co-ordinate with Associates/Education Partners - Attend queries & resolve them - Provide Course information to students, Centers - Documentation work for admission process - Customer Service/ Customer Retention - Maintain daily records **Desired Criteria**: - Any Graduate - Good communication skills - Problem resolving...

  • Customer Service Representative

    2 weeks ago

    Mohali, India SRP US Logistics Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...

  • Customer Service Representative

    2 days ago

    Mohali, India SRP US Logistics Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...

  • Customer Service Representative

    2 days ago

    Mohali, India I way solutions Full time

    urgently hiring for Customer service representative for international BPO for mohali location **chat & voice process are there,No sale profile,only customer service** **Good salary** **Sitting profile,Customer service profile both voice & Non voice..** **for more information call at the given no.** **Free Placement,No Fee to be paid..** **Salary**:...

  • Customer Service Representative

    1 week ago

    Mohali, Punjab, India ARDENS BUSINESS SOLUTIONS PRIVATE LIMITED Full time

    Position: Customer Service Representative - Outbound Calling (HVAC Process) Number of Openings: 3 Experience Required: 1-2 years in outbound calling, preferably in a service-based or sales environment Salary Range: ₹30,000 - ₹35,000/month Working Hours: 10-hour shift, 6 days/week (US shift: 6:30 PM - 4:30 AM IST) Location: Mohali Office - On-site Key...