Csr - Customer Service Representative

2 days ago

Mohali Punjab, India TaskUs Full time

Key Responsibilities of a Customer Service Representative:

- **Handling Inquiries and Complaints**:CSRs answer customer questions about products, services, pricing, and policies. They also address complaints, resolve issues, and escalate them to the appropriate departments when necessary.
- **Providing Product/Service Information**:CSRs maintain a strong understanding of the company's offerings and can accurately and clearly explain them to customers.
- **Taking Orders and Processing Payments**:In some cases, CSRs may be responsible for taking orders, processing payments, and updating customer accounts.
- **Resolving Problems**:CSRs use problem-solving skills to identify and address customer issues, finding efficient and effective solutions.
- **Building Relationships**:CSRs aim to build strong relationships with customers by providing excellent service and being a point of contact for their needs.
- **Documentation**:CSRs keep detailed records of customer interactions and transactions, ensuring accurate and organized records.
- **Cross-Selling and Upselling**:In some roles, CSRs may be responsible for suggesting additional products or services that may benefit the customer.
- **Collaboration**:CSRs may need to collaborate with other departments to resolve customer issues and ensure a seamless experience.

Essential Skills for a Customer Service Representative:

- **Excellent Communication Skills**: Effective communication is crucial for interacting with customers, both verbally and in writing.
- **Problem-Solving Skills**: CSRs must be able to identify and resolve customer issues efficiently.
- **Active Listening Skills**: Paying close attention to customer needs and concerns is essential for providing accurate and helpful support.
- **Empathy and Patience**: CSRs need to be able to empathize with customers, especially when dealing with difficult situations, and remain patient while resolving issues.
- **Computer Skills**: CSRs may need to use various software and systems to access customer information and manage interactions.
- **Adaptability**: CSRs should be able to adapt to different situations and customer needs.
- **Positive Attitude**: Maintaining a positive and professional attitude is essential for creating a positive customer experience.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Language**:

- English (preferred)

Work Location: In person

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