Customer Service Representative

**Job Title: Customer Service Representative**

**Job Summary**:
The Customer Service Representative (CSR) is responsible for managing customer inquiries and complaints, providing information about products and services, and ensuring customer satisfaction. The CSR will handle a variety of customer service tasks, including processing orders, resolving issues, and providing product and service information to customers.
- **Contact us - 88722 99555**_

**Key Responsibilities**:

- **Issue Resolution**: Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- **Product/Service Knowledge**: Maintain a thorough understanding of the company’s products and services to provide accurate information to customers.
- **Customer Records**: Update customer accounts and maintain records of customer interactions, transactions, comments, and complaints.
- **Feedback Collection**: Collect customer feedback and relay information to the appropriate departments for continuous improvement of products and services.
- **Documentation**: Prepare and distribute customer activity reports and keep detailed records of all customer interactions.
- **Follow-up**: Follow up with customers to ensure their issues are resolved and they are satisfied with the company’s products and services.
- **Team Collaboration**: Work closely with other team members and departments to address customer needs and improve overall customer satisfaction.
- **Support Sales**: Assist in sales activities by identifying potential leads and directing them to the sales team.
- **Adherence to Policies**: Follow communication procedures, guidelines, and policies set by the company to ensure consistent and high-quality service.

**Requirements**:

- **Experience**: Previous experience in a customer service role is preferred.
- **Skills**: Excellent communication skills, both written and verbal; proficiency in Microsoft Office Suite; familiarity with customer service software (e.g., CRM systems).
- **Customer Focus**: Strong customer service orientation with a passion for helping people; ability to remain calm and professional under pressure.
- **Problem-Solving**: Strong problem-solving skills and the ability to think on your feet to provide effective solutions.
- **Multitasking**: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- **Organization**: Strong organizational skills and attention to detail.
- **Adaptability**: Flexibility and adaptability to handle changing job duties and responsibilities.
- **Team Player**: Ability to work well in a team environment and collaborate with colleagues.
- **Education**: High school diploma or equivalent; additional certification in customer service or related fields is a plus.

**Working Conditions**:

- The position may be based in a call center, office, or remote environment.
- The role typically involves sitting for extended periods while using a computer and phone.
- May require shift work, including evenings, weekends, and holidays, depending on the organization’s hours of operation.
- **Contact us - 88722 99555**_

**Job Types**: Full-time, Fresher

Pay: ₹9,828.10 - ₹31,102.73 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person