Customer Service Representative

1 day ago

Mohali Punjab, India Qmbitz private limited Full time

NIGHT SHIFT

US PROCESS

FROM OFFICE

**Job Title**: Customer Service Representative

**Location**: Mohali, India

**Job Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- Handle and resolve customer complaints, providing appropriate solutions and alternatives.
- Follow up with customers to ensure their issues are resolved.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma; BSc/BA in business or a related field is a plus.

**Skills**:

- Strong communication and interpersonal skills.
- Patience and the ability to handle customer concerns with empathy.
- Problem-solving skills and the ability to think on your feet.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Proficiency in MS Office and customer service software.

**Benefits**:

- Competitive salary and performance-based incentives.
- Professional development and growth opportunities.
- Friendly and supportive work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Leave encashment

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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