Customer Service Representative

6 hours ago


Mohali Punjab, India FlashAI IT Solutions Private Limited Full time

**About Us**

We are a growing service provider catering to Canadian clients, committed to delivering excellent customer experiences. We are looking for a motivated and customer-focused individual to join our team as a **Customer Support Representative**.

**Responsibilities**:

- Provide accurate information regarding products, services, and processes.
- Resolve customer issues, complaints, and inquiries with empathy and efficiency.
- Maintain clear and polite communication with Canadian clients, ensuring a positive customer experience.
- Record customer interactions and update CRM systems as required.
- Collaborate with internal teams to escalate and resolve complex issues.
- Meet or exceed established performance metrics including response time, resolution rate, and customer satisfaction.

**Requirements**:

- Minimum **Diploma or Bachelor’s Degree** in any field.
- Strong **English communication skills** (verbal and written).
- Previous customer service experience preferred, but freshers with good communication skills are welcome.
- Ability to handle customer interactions with patience, empathy, and professionalism.
- Comfortable using computers, CRM systems, and other support tools.
- Flexibility to work in shifts if required (to match Canadian time zones).

**What We Offer**:

- Competitive salary package.
- Training and growth opportunities.
- Exposure to international client support.
- Supportive and collaborative work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,516.62 - ₹21,952.08 per month

**Benefits**:

- Paid sick time
- Paid time off

**Language**:

- English (required)
- Hindi (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person



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