
Customer Service Representative
6 hours ago
**About Us**
We are a growing service provider catering to Canadian clients, committed to delivering excellent customer experiences. We are looking for a motivated and customer-focused individual to join our team as a **Customer Support Representative**.
**Responsibilities**:
- Provide accurate information regarding products, services, and processes.
- Resolve customer issues, complaints, and inquiries with empathy and efficiency.
- Maintain clear and polite communication with Canadian clients, ensuring a positive customer experience.
- Record customer interactions and update CRM systems as required.
- Collaborate with internal teams to escalate and resolve complex issues.
- Meet or exceed established performance metrics including response time, resolution rate, and customer satisfaction.
**Requirements**:
- Minimum **Diploma or Bachelor’s Degree** in any field.
- Strong **English communication skills** (verbal and written).
- Previous customer service experience preferred, but freshers with good communication skills are welcome.
- Ability to handle customer interactions with patience, empathy, and professionalism.
- Comfortable using computers, CRM systems, and other support tools.
- Flexibility to work in shifts if required (to match Canadian time zones).
**What We Offer**:
- Competitive salary package.
- Training and growth opportunities.
- Exposure to international client support.
- Supportive and collaborative work environment.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,516.62 - ₹21,952.08 per month
**Benefits**:
- Paid sick time
- Paid time off
**Language**:
- English (required)
- Hindi (preferred)
Shift availability:
- Night Shift (required)
Work Location: In person
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