Customer Service Representative

2 days ago


Mohali Punjab, India Everise Full time

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today

Position Purpose:
The Customer Service Representative (CSR) will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues, and increases overall trust and satisfaction in client’s products and services.

Job Requirements:

- Professionally handle a high volume of incoming calls
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
- Ability to utilize and navigate multiple systems simultaneously
- Be dependable and meet all attendance requirements
- Resolve customer issues via one call resolution guidelines and/or escalated process
- Meet or exceed company and client performance metrics
- Maintain a balance between company policy and client benefit in decision making
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
- Responsible for call disposition or compiling and generating reports as required
- Ability to accept and embrace changes within the current business environment

Qualifications:

- 1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience
- Stable work history
- Professional appearance
- Strong detail orientation and excellent communication/listening skills
- Bilingual (Spanish/English) skills a plus
- Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
- Strong decision making and analytical abilities
- Ability to identify customer needs and clearly articulate products and services
- Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Ability to type a minimum of 30 WPM
- Be a team player

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.



  • Mohali, Punjab, India Mind map IT Solutions Full time

    We are gauging for a customer service representative to handle customer concerns and to resolve any issues. The role involves evaluating customer inquiries, establishing complaints, and steering customer service across diverse contact platforms. Success in this position requires a calm demeanor in addressing troubled customers, as well as active experience...


  • Mohali, Punjab, India Commqui Technologies pvt ltd Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, resolving their issues, and ensuring their satisfaction...


  • Mohali, Punjab, India Gleuhr Full time

    A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like **answering inbound phone calls, addressing customers’ questions about products and services.** **Job Types**: Full-time, Permanent Pay: ₹20,000.00 -...


  • Mohali, Punjab, India TaskUs Full time

    Key Responsibilities of a Customer Service Representative: - **Handling Inquiries and Complaints**:CSRs answer customer questions about products, services, pricing, and policies. They also address complaints, resolve issues, and escalate them to the appropriate departments when necessary. - **Providing Product/Service Information**:CSRs maintain a strong...


  • Ludhiana, Punjab, India Design Indya Advertising Pvt. Ltd. Full time

    **Company Description** Design Indya Advertising Pvt. Ltd. is an integrated media agency with its Head Office in Ludhiana, Punjab & Corporate office in Noida, UP. Since its establishment in 2008, Design Indya has become one of the fastest-growing agencies in the country, with a nationwide presence. We are known for our culture of client servicing and brand...


  • Mohali, India SRP US Logistics Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...


  • Mohali, India I way solutions Full time

    urgently hiring for Customer service representative for international BPO for mohali location **chat & voice process are there,No sale profile,only customer service** **Good salary** **Sitting profile,Customer service profile both voice & Non voice..** **for more information call at the given no.** **Free Placement,No Fee to be paid..** **Salary**:...


  • Mohali, Punjab, India Soft Elevation Full time ₹ 84,000 - ₹ 12,00,000 per year

    Job Summary:We are looking for a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers by answering inquiries, resolving issues, and ensuring a positive experience with our brand.Requirements:High school diploma or equivalent; associate or...


  • Mohali, India BootesNull Full time

    We are looking for a highly motivated customer service representative with excellent interpersonal and communication skills and excellent proficiency in computer operations to join our team, who will be responsible for a variety of support tasks: A) Answer phone calls and direct callers to the appropriate staff member; and take and delivering messages to...


  • Mohali, Punjab, India WKT LOGISTICS PVT LTD Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...