Customer Service Representative
16 hours ago
Hi Team,Below is the Job Description for Regional Language**:Requirements**:
Education: Minimum 12th Pass
Experience: Freshers
Must be comfortable with rotational shifts and rotational week-offs.
There will be 6 working days
Language: Tamil, Telugu, Kannada, Malayalam, Bengali.
**Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Salary**: INR 20,000 TO INR 25,000 per month in-hand.
**Job Type**: Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
- Weekend availability
Supplemental Pay:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (required)
- Tamil (required)
- Telgue (required)
- Malayalam (required)
- Bengali (preferred)
Work Location: In person
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