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Customer Service Representative

2 weeks ago

Mohali Punjab, India FITB Full time

Hi Team,Below is the Job Description for Regional Language**:Requirements**:
Education: Minimum 12th Pass
Experience: Freshers
Must be comfortable with rotational shifts and rotational week-offs.
There will be 6 working days
Language: Tamil, Telugu, Kannada, Malayalam, Bengali.

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: INR 20,000 TO INR 25,000 per month in-hand.

**Job Type**: Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)
- Tamil (required)
- Telgue (required)
- Malayalam (required)
- Bengali (preferred)

Work Location: In person