Customer Service Representative

7 hours ago

Mohali Punjab, India Dee2Cee Brands Pvt Ltd. Full time

Here’s a Job Description (JD) for a **Customer Service Representative (CSR)** role:
**Job Title**: Customer Service Representative (CSR)

**Location**: [Insert Location]
**Department**: Customer Support
**Reports To**: Customer Support Manager
**Type**: Full-time

**Job Summary**:
We are looking for a passionate **Customer Service Representative (CSR)** to join our team. The CSR will act as the primary point of contact for customers, providing product/service information, resolving issues, and ensuring a seamless experience. You will play a key role in maintaining customer satisfaction and building strong client relationships.

**Key Responsibilities**:

- **Respond to Customer Inquiries**:

- Provide accurate, valid, and complete information by using the right resources and tools.
- **Issue Resolution**:

- Identify and assess customers’ needs to achieve satisfaction.
- Resolve customer complaints and follow up to ensure full resolution.
- **Customer Engagement**:

- Build sustainable relationships and trust with customers through open and interactive communication.
- Engage customers proactively to ensure they have a positive experience with our products and services.
- **Product/Service Knowledge**:

- Stay updated on company products/services and effectively communicate with customers.
- Provide troubleshooting support for product or service-related inquiries.
- **Data Entry & Documentation**:

- Accurately document customer interactions, issues, and resolutions in the CRM system.
- Track customer service metrics and suggest improvements where necessary.
- **Team Collaboration**:

- Work closely with other teams such as sales, technical support, and product development to ensure comprehensive customer care.
- Share customer feedback to help improve processes, products, and services.

**Key Qualifications**:

- **Education**: High school diploma or equivalent; Bachelor’s degree preferred.
- **Experience**: Prior experience in a customer service or support role is an advantage.
- **Skills**:

- Excellent communication and interpersonal skills.
- Ability to handle customer complaints professionally and calmly.
- Problem-solving mindset and attention to detail.
- Familiarity with CRM systems and practices is a plus.
- Ability to multi-task, prioritize, and manage time effectively.

**Job Types**: Fresher, Internship

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 7549327372

  • Customer Service Representative

    4 days ago

    Mohali, Punjab, India WKT LOGISTICS PVT LTD Full time

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...

  • Customer Service Representative

    4 days ago

    Mohali, Punjab, India WKT LOGISTICS PVT LTD Full time

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...

  • Customer Service Representative

    7 hours ago

    Mohali, Punjab, India WKT LOGISTICS PVT LTD Full time

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...

  • Customer Service Representative

    2 weeks ago

    Mohali, Punjab, India Commqui Technologies pvt ltd Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, resolving their issues, and ensuring their satisfaction...

  • Customer Service Representative

    1 week ago

    Mohali, Punjab, India Gleuhr Full time

    A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like **answering inbound phone calls, addressing customers’ questions about products and services.** **Job Types**: Full-time, Permanent Pay: ₹20,000.00 -...

  • Customer Service Representative

    7 hours ago

    Mohali, Punjab, India Qmbitz private limited Full time

    NIGHT SHIFT US PROCESS FROM OFFICE **Job Title**: Customer Service Representative **Location**: Mohali, India **Job Type**: Full-time **Job Summary**: **Key Responsibilities**: - Handle and resolve customer complaints, providing appropriate solutions and alternatives. - Follow up with customers to ensure their issues are resolved. - Maintain a...

  • Customer Service Representative

    7 hours ago

    Mohali, Punjab, India SR Group Full time

    Urgent Hiring for Customer Service Representative. Job location will be Mohali phase 8b Industrial Area. Fresher/Experienced both can apply. Salary budget - 20k to 35k depends on interview. Qualification - Any Graduate/Post Graduate. Direct Interviews face to face. Only Interested can share CV on, 7814064252 **Job Types**: Full-time, Permanent Pay:...

  • Customer Service Representative

    8 hours ago

    Mohali, Punjab, India Realcards.in (wedding cards) Full time

    Female Customer service representative Age : 23 1. Interview people in front of camera. 2. 10 to 15 videos per day. 3. Promote wedding cards 3. A camera man will join for the video shooting. 4. Own vehicle would be good. 5. Working area - Kharar, Mohali, Chandigarh. Pay: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Flexible schedule - Paid...

  • Customer Service Representative

    8 hours ago

    Mohali, Punjab, India Soft Elevation Pvt. Ltd. Full time

    **Job Summary**: **Requirements**: - High school diploma or equivalent; associate or bachelor’s degree is a plus. - Proven customer support experience or experience as a client service representative. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Fluent Spoken English with Neutral Accent:...

  • Customer Service Representative

    6 days ago

    Mohali, Punjab, India FlashAI IT Solutions Private Limited Full time

    **About Us** We are a growing service provider catering to Canadian clients, committed to delivering excellent customer experiences. We are looking for a motivated and customer-focused individual to join our team as a **Customer Support Representative**. **Responsibilities**: - Provide accurate information regarding products, services, and processes. -...