Customer Service Representative

3 hours ago

Mohali Punjab, India Seoily Full time

We are seeking a highly motivated and customer-focused individual to join our team as a _**Customer Care Representative.**_ This role involves interacting with customers via phone or in person to address their needs, provide information, and troubleshoot problems. If you are a problem solver with excellent communication skills and a passion for helping others, we want to hear from you

**Key Responsibilities**:
1. **Customer Interaction**: Respond to customer inquiries promptly and professionally through various communication via PHONE CALLS.

2. **Handle Inbound and Outbound Calls**: Manage large volumes of inbound and outbound calls in a timely manner, addressing customer inquiries, concerns, and request

3. **Issue Resolution**: Diagnose and resolve customer issues by providing accurate information, troubleshooting, and escalating complex cases

4.**Feedback Handling**: Collect and relay customer feedback to the relevant departments to contribute to continuous product and service improvement.

5. **Team Collaboration**: Work closely with other team members to share knowledge, assist with difficult cases, and ensure a consistent customer experience.

6.**Compliance**: Adhere to company policies and procedures while ensuring that customer interactions comply with industry regulations.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and a proactive approach to customer service.
- Ability to manage multiple tasks and work efficiently under pressure.
- Empathy, patience, and a customer-focused attitude.

**Experience**: We required **Fresher's**

**Benefits**:

- Competitive salary
- Performance-based bonuses
- Health insurance
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

**Schedule**:

- Day shift [ Monday to Saturday ]

**Work Location** : In person

**Job Types**: Full-time, Fresher

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

Experience: Fresher’s only

**Language**:

- Hindi (preferred)

Work Location: In person

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Fresher's can Apply**

**Language**:

- Hindi (preferred)

Work Location: In person

*Speak with the employer* +91 9501991477

**Job Types**: Full-time, Fresher

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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