Customer Service Representative
4 weeks ago
Company Overview Join us on our mission to elevate customer experiences for people around the world As a member of the Everise family you will be part of a global experience company that believes in being people-first celebrating diversity and incubating innovation Our dedication to our purpose and people is being recognized by our employees and the industry Our 4 6 5 rating on Glassdoor and our shiny growing wall of Best Place to Work awards is a testament to our investment in our culture Through the power of diversity we celebrate all cultures for their uniqueness and strengths With 13 centers around the world and a robust work at home program we believe great things happen when we work with people who think differently from us Find a job you ll love today Position Purpose The Customer Service Representative CSR will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs Associates will provide callers with thorough service that builds relationships resolves issues and increases overall trust and satisfaction in client s products and services Job Requirements Professionally handle a high volume of incoming calls Thoroughly and efficiently gather customer information assess and fulfill customer needs and educate customers where applicable regarding products and services listed above Ability to utilize and navigate multiple systems simultaneously Be dependable and meet all attendance requirements Resolve customer issues via one call resolution guidelines and or escalated process Meet or exceed company and client performance metrics Maintain a balance between company policy and client benefit in decision making Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers Responsible for call disposition or compiling and generating reports as required Ability to accept and embrace changes within the current business environment Qualifications 1 years of experience in customer service required ideally in the health care industry degree or appropriate education may be substituted for experience Stable work history Professional appearance Strong detail orientation and excellent communication listening skills Ability to pass all skill assessments including demonstrated experience with Microsoft applications Bilingual Spanish English skills a plus Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens Strong decision making and analytical abilities Ability to identify customer needs and clearly articulate products and services Schedule flexibility to include weekends evenings possible holidays and occasional overtime Highly developed sense of integrity and commitment to customer satisfaction Meet all attendance and dependability requirements Ability to type a minimum of 30 WPM Be a team player If you ve got the skills to succeed and the motivation to make it happen we look forward to hearing from you
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