Customer Service Representative
5 days ago
Company Overview Join us on our mission to elevate customer experiences for people around the world As a member of the Everise family you will be part of a global experience company that believes in being people-first celebrating diversity and incubating innovation Our dedication to our purpose and people is being recognized by our employees and the industry Our 4 6 5 rating on Glassdoor and our shiny growing wall of Best Place to Work awards is a testament to our investment in our culture Through the power of diversity we celebrate all cultures for their uniqueness and strengths With 13 centers around the world and a robust work at home program we believe great things happen when we work with people who think differently from us Find a job you ll love today Position Purpose The Customer Service Representative CSR will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs Associates will provide callers with thorough service that builds relationships resolves issues and increases overall trust and satisfaction in client s products and services Job Requirements Professionally handle a high volume of incoming calls Thoroughly and efficiently gather customer information assess and fulfill customer needs and educate customers where applicable regarding products and services listed above Ability to utilize and navigate multiple systems simultaneously Be dependable and meet all attendance requirements Resolve customer issues via one call resolution guidelines and or escalated process Meet or exceed company and client performance metrics Maintain a balance between company policy and client benefit in decision making Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers Responsible for call disposition or compiling and generating reports as required Ability to accept and embrace changes within the current business environment Qualifications 1 years of experience in customer service required ideally in the health care industry degree or appropriate education may be substituted for experience Stable work history Professional appearance Strong detail orientation and excellent communication listening skills Ability to pass all skill assessments including demonstrated experience with Microsoft applications Bilingual Spanish English skills a plus Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens Strong decision making and analytical abilities Ability to identify customer needs and clearly articulate products and services Schedule flexibility to include weekends evenings possible holidays and occasional overtime Highly developed sense of integrity and commitment to customer satisfaction Meet all attendance and dependability requirements Ability to type a minimum of 30 WPM Be a team player If you ve got the skills to succeed and the motivation to make it happen we look forward to hearing from you
-
Customer Service Representative
19 hours ago
Mohali, Punjab, India Integgral Corporate Service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...
-
Customer Service Representative
6 days ago
Mohali, Punjab, India Kalyan Business Solutions Full time**Job Profile**: This is a full-time on-site role for a Customer Service Representative at FiveS Digital located in Mohali district. The Customer Service Representative will be responsible for providing support and resolving customer issues, ensuring customer satisfaction, and delivering high-quality customer service. They will also handle customer...
-
Customer Service Representative
1 week ago
Mohali, Punjab, India Mind map IT Solutions Full timeWe are gauging for a customer service representative to handle customer concerns and to resolve any issues. The role involves evaluating customer inquiries, establishing complaints, and steering customer service across diverse contact platforms. Success in this position requires a calm demeanor in addressing troubled customers, as well as active experience...
-
Customer Service Representative
2 days ago
Mohali, Punjab, India Gleuhr Full timeA Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like **answering inbound phone calls, addressing customers’ questions about products and services.** **Job Types**: Full-time, Permanent Pay: ₹20,000.00 -...
-
Customer Service Representative
6 days ago
Mohali, Punjab, India Pro talk Solutions Pvt.Ltd. Full timeWe are hiring for Customer Service Representative for voice process. Excellent english Communication Required. Shift-Fixed Day Shift and week off (+2 Paid leaves in a month). Prior BPO experience is a plus. Ability to work in a fast -paced environment Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift Work Location: In person
-
Customer Service Representative
1 week ago
Mohali, Punjab, India Fateh Companies Full time**NTERNATIONAL CUSTOMER SERVICE (LOGISTICS)** Should be comfortable in **NIGHT & ROTATIONAL SHIFTS.** **!! WALK IN INTERVIEW !! WORK FROM OFFICE ONLY !!** **Responsibilities and Duties**: - CSR will be responsible for Tracing shipments. - Customer Service Representative will Provide constant visibility to client on their shipments. - Coordinate with...
-
Customer Service Representative
6 days ago
Mohali, Punjab, India FITB Full timeHi Team,Below is the Job Description for Regional Language**:Requirements**: Education: Minimum 12th Pass Experience: Freshers Must be comfortable with rotational shifts and rotational week-offs. There will be 6 working days Language: Tamil, Telugu, Kannada, Malayalam, Bengali. **Responsibilities**: - Maintaining a positive, empathetic, and professional...
-
Customer Service Representative
1 week ago
Mohali, Punjab, India Soft Elevation Pvt. Ltd. Full time**Job Summary**: **Requirements**: - High school diploma or equivalent; associate or bachelor’s degree is a plus. - Proven customer support experience or experience as a client service representative. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Fluent Spoken English with Neutral Accent:...
-
Customer Service Representative
19 hours ago
Mohali, Punjab, India SIMPLIFIED TRUCKING PRIVATE LIMITED Full timeimplified description for a transport tracking role combined with customer service responsibilities: Transport Tracking and Customer Service Representative (CSR) **Key Responsibilities**: - **Tracking Shipments**: - Monitor and track the status of shipments using tracking systems and software. - Ensure timely updates and accurate data entry for all...
-
Customer Service Representative
19 hours ago
Mohali, India Penta IT Solutions Full time**CUSTOMER SUPPORT REPRESENTATIVE** **ABOUT THE COMPANY**:Penta IT Solutions Pvt. Ltd. is a leading B2B services company that provides outsourcing insurance services and foreign accountancy solutions. We commit to utilising technology to boost business productivity and conserve time and resources. We offer back-end services such as Foreign Accounting and...
