Customer Service Representative

1 week ago


Mohali Punjab, India Solutions 1313 Full time

Issue Resolution: Address and resolve customer complaints in a timely manner. Escalate issues to higher management when necessary.

Product Knowledge: Maintain a deep understanding of the company’s products and services to provide accurate information and guidance to customers.

Order Processing: Assist customers with placing orders, tracking shipments, and managing returns or exchanges.

Documentation: Keep detailed records of customer interactions, transactions, comments, and complaints. Update customer information in the customer service database during and after each interaction.

Follow-up: Conduct follow-up communications with customers to ensure their issues are resolved and they are satisfied with the service provided.

Feedback Collection: Gather customer feedback and report it to the management team to help improve products, services, and customer satisfaction.

Team Collaboration: Work closely with other team members and departments to ensure a seamless customer experience and to address any issues that arise.

Pay: ₹20,000.00 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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