Customer Service Representative

1 week ago

Pratap Nagar Jaipur Rajasthan, India Grow Hopes Full time

**Job Profile - CSE - Customer Support Executive/Technical Support**
**Executive**

**Work From Office - Job Location**:Jaipur

**Salary - 27,000 CTC to 30,000 CTC (Monthly) ** - Depends on Interview, Experience and qualification

**Responsibilities**:

- To escalate the queries of the customer via call, phone & Chat, mail.
- Resolve the customer issue for international customers.
- To provide the best resolution to the customers.
- Maintain the better relationship with the customers.
- Meet the customer’s requirements and provide them satisfaction with the best resolution of their queries.

**Requirements**:

- Qualification: 12th Pass
- Minimum 6 months Experience Required
- Good communication skill (Verbal & Written) - Most Important
- Basic Computer Knowledge
- Flexible (24/7) environment = 9 hours - Night, Noon, Day - Business req.
- 6 days Working
- Relocation bonus of Rs. 10,000 ( **International process**) after probation period - 3 month
- Free Guest House Accommodation for 15 days from Teleperformance = only Stay
- Travel tickets reimbursement up to Rs.700.
- 18-24 month - eligible for abroad

**Why Relocation?**
- Cost of living is less as compared to metro cities; PG is available in the range of 3.5 to 5K.
- The city has small dimensions and hence travel time from any corner to office would be less, henceforth a person will be able to invest his time for a hobby/ higher studies or even watch a movies.
- There are also a lot of historic places for picnic and weekend getaway.
- A variety of Non-Veg and Veg options are available at reasonable price.

**In fact, the future of BPO is in Tier 2 cities. Teleperformance was the first one to start this keeping in regards the low cost benefits and healthy work life balance.**

**Interview process**:
Brief about Interview and profile

HR Round - Telephonic

Operation round - Video - Zoom/MS Teams

Validation round (At Jaipur office)

Docs Verification

Versant test

**There will be no leaves for initially 90 days apart from week offs.**

Pay: ₹27,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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