Customer Service Representative

2 days ago

Nirman Nagar Jaipur Rajasthan, India MrRepair Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Summary:

We are seeking a dynamic and customer-focused Customer Service Representative to handle inbound calls, assist customers with their inquiries, and proactively upsell relevant services. The ideal candidate will have excellent communication skills, a sales-oriented mindset, and the ability to provide outstanding customer experiences.

Key Responsibilities:

  • Handle inbound customer calls professionally and efficiently.
  • Address customer inquiries, concerns, and requests with a problem-solving approach.
  • Identify opportunities to upsell additional services and products based on customer needs.
  • Maintain a deep understanding of company offerings to provide accurate information.
  • Build and maintain strong customer relationships through effective communication.
  • Achieve individual and team sales targets while ensuring customer satisfaction.
  • Accurately document customer interactions and follow up on unresolved issues.
  • Adhere to company policies, guidelines, and quality standards.

Required Skills & Qualifications:

  • Previous experience in customer service, call centers, or sales (preferred).
  • Strong verbal communication and active listening skills.
  • Ability to handle high call volumes and work in a fast-paced environment.
  • Persuasive and confident in upselling products/services.
  • Basic computer skills and familiarity with CRM systems.
  • Positive attitude, patience, and ability to remain professional under pressure.
  • High school diploma or equivalent (Bachelor's degree is a plus).

Benefits:

  • Competitive salary with performance-based incentives.
  • Paid training and career development opportunities.
  • Friendly and supportive work environment.
  • Health benefits and paid time off (as per company policy).

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid sick time
  • Paid time off

Work Location: In person

Expected Start Date: 01/10/2025

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