Customer Service and Pricing Executive

5 days ago

Kochi Kerala, India Phenomenal HR Pvt Ltd Full time

**Job Title**:
Customer Service and Pricing Executive

**Location**:
Cochin

**Salary**:
₹20,000 - ₹25,000 per month (based on experience)

**Job Summary**

We are looking for a proactive and customer-focused professional to join our team as a **Customer Service and Pricing Executive**. In this role, you will ensure exceptional client service, manage pricing strategies, and contribute to business growth in the shipping and logistics industry. If you have a solid background in Freight Forwarding/NVOCC operations and thrive in a dynamic environment, we encourage you to apply.

**Key Responsibilities**

**Customer Service**:

- Act as the primary contact for client inquiries and efficiently resolve issues.
- Collaborate with internal teams (operations, documentation, and sales) to ensure smooth service delivery.
- Manage bookings, container tracking, and documentation processes with accuracy and timeliness.
- Proactively provide shipment updates and address potential delays or challenges.

**Pricing and Quotation Management**:

- Develop competitive pricing strategies aligned with market trends and operational costs.
- Prepare and deliver quotations promptly, meeting company revenue goals.
- Maintain strong relationships with shipping lines and vendors to negotiate favourable rates.
- Analyze pricing data to support management in strategic decision-making.

**Market Analysis and Reporting**:

- Track market trends, competitor activity, and freight rate changes to maintain competitiveness.
- Provide regular reports on pricing, customer feedback, and key performance metrics.
- Identify growth opportunities and suggest actionable strategies.

**Qualifications and Skills**
- Bachelor’s degree in Business Administration, Logistics, or a related field.
- 2-5 years of experience in customer service, pricing, or operations within the Freight Forwarding, NVOCC, or shipping industry.
- Comprehensive knowledge of shipping documentation, Incoterms, and trade regulations.
- Proficiency in MS Office, especially Excel; familiarity with shipping software is a plus.
- Strong communication, interpersonal, and negotiation skills.
- Ability to multitask, prioritize, and work efficiently under pressure.
- Attention to detail and problem-solving expertise.

**Key Competencies**
- A customer-centric mindset with a focus on high-quality service delivery.
- Analytical and data-driven approach to pricing and decision-making.
- Collaborative team player capable of cross-departmental coordination.
- Proactive, results-oriented, and driven to achieve company goals.

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

- Are you an immediate joiner ?

**Education**:

- Diploma (preferred)

**Experience**:

- Freight Forwarding: 2 years (required)
- NVOCC Operations: 2 years (required)
- Customer service: 2 years (required)
- Pricing: 2 years (required)

**Language**:

- English (preferred)

Work Location: In person

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