Customer Service and Pricing Executive

1 hour ago

Kochi Kerala, India Phenomenal HR Pvt Ltd Full time

**Job Title**:
Customer Service and Pricing Executive

**Location**:
Cochin

**Salary**:
₹20,000 - ₹25,000 per month (based on experience)

**Job Summary**

We are looking for a proactive and customer-focused professional to join our team as a **Customer Service and Pricing Executive**. In this role, you will ensure exceptional client service, manage pricing strategies, and contribute to business growth in the shipping and logistics industry. If you have a solid background in Freight Forwarding/NVOCC operations and thrive in a dynamic environment, we encourage you to apply.

**Key Responsibilities**

**Customer Service**:

- Act as the primary contact for client inquiries and efficiently resolve issues.
- Collaborate with internal teams (operations, documentation, and sales) to ensure smooth service delivery.
- Manage bookings, container tracking, and documentation processes with accuracy and timeliness.
- Proactively provide shipment updates and address potential delays or challenges.

**Pricing and Quotation Management**:

- Develop competitive pricing strategies aligned with market trends and operational costs.
- Prepare and deliver quotations promptly, meeting company revenue goals.
- Maintain strong relationships with shipping lines and vendors to negotiate favourable rates.
- Analyze pricing data to support management in strategic decision-making.

**Market Analysis and Reporting**:

- Track market trends, competitor activity, and freight rate changes to maintain competitiveness.
- Provide regular reports on pricing, customer feedback, and key performance metrics.
- Identify growth opportunities and suggest actionable strategies.

**Qualifications and Skills**
- Bachelor’s degree in Business Administration, Logistics, or a related field.
- 2-5 years of experience in customer service, pricing, or operations within the Freight Forwarding, NVOCC, or shipping industry.
- Comprehensive knowledge of shipping documentation, Incoterms, and trade regulations.
- Proficiency in MS Office, especially Excel; familiarity with shipping software is a plus.
- Strong communication, interpersonal, and negotiation skills.
- Ability to multitask, prioritize, and work efficiently under pressure.
- Attention to detail and problem-solving expertise.

**Key Competencies**
- A customer-centric mindset with a focus on high-quality service delivery.
- Analytical and data-driven approach to pricing and decision-making.
- Collaborative team player capable of cross-departmental coordination.
- Proactive, results-oriented, and driven to achieve company goals.

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

- Are you an immediate joiner ?

**Education**:

- Diploma (preferred)

**Experience**:

- Freight Forwarding: 2 years (required)
- NVOCC Operations: 2 years (required)
- Customer service: 2 years (required)
- Pricing: 2 years (required)

**Language**:

- English (preferred)

Work Location: In person

  • Import Pricing Executive

    2 weeks ago

    Kochi, Kerala, India JFS Logistics LLP Full time

    The Import Pricing Executive is responsible for managing and preparing accurate and competitive import freight quotations for ocean, air, and land transport modes. The role involves coordination with overseas agents and internal departments to ensure timely and cost-effective pricing solutions for customers. **Key Responsibilities**: - Receive and analyze...

  • Customer Service Executive

    1 hour ago

    Vyttila, Kochi, Kerala, India AdHub Advertising and marketing Full time

    **Job Description: Customer Service Executive at Adhub** **Position**: Customer Service Executive (Female) **Company**: AdHub (Advertising and Marketing Company) **Location**: Vyttila **Employment Type**: Full-Time **Job Types**: Full-time, Permanent Schedule: - Day shift - Morning shift **Education**: - Higher Secondary(12th Pass)...

  • Customer Service Executive

    6 days ago

    Kochi, Kerala, India URBX Knowledge Park LLP Full time

    a) Attend to Sales leads b) Identify and assess customers’ needs c) Develop relationships and trust with customer accounts through open and interactive communication d) Provide accurate, valid and complete information to Pricing Department e) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to...

  • Customer Relation Executive

    2 weeks ago

    Kochi, Kerala, India Zeakus service llp Full time

    **Customer Relation Executive** **Location**: Ernakulam, Kerala **Salary**: ₹15,000 to ₹18,000 per month **Experience**: 6 months to 1 year **Gender: Male** **Job Overview**: **Key Responsibilities**: - Manage and maintain relationships with customers to ensure high levels of satisfaction. - Handle incoming customer queries and provide timely...

  • Customer Service Executive

    4 days ago

    Kochi, Kerala, India RAK Interiors Full time

    We’re seeking a dedicated **Customer Service Executive-Female **to join our team and provide top-notch service to our clients. **Responsibilities**: - Resolve customer complaints and issues in a timely and efficient manner. - Maintain records of customer interactions and follow up on their concerns. - Coordinate with different departments to ensure...

  • Customer Service Executive

    2 days ago

    Kochi, Kerala, India Exotic Wood Zone Full time

    **Position**: Customer Service Executive **Education**: Any Graduate **Number of Vacancies**: 1 **Key Responsibilities**: - Assist customers with product/service information, order placement, order status updates, billing inquiries, and troubleshooting technical issues. - Resolve customer complaints and escalate complex issues to the appropriate team...

  • Customer Service Associate

    6 days ago

    Kochi, Kerala, India Chris Johnson Business IT Solutions Full time

    Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer...

  • Junior Associate

    2 weeks ago

    Kochi, Kerala, India Chris Johnson Business IT Solutions Full time

    Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer...

  • Customer Service Agent

    4 days ago

    Kochi, Kerala, India Thomsun Infocare Full time

    Responsibiltes: Engage with prospective clients via inbound and outbound calls to promote Better Life Clinic's services, including Dermatology, Aesthetics, Dental, Maternity packages, and Blood Tests. - Provide accurate information about our services, pricing, and promotional offers to potential clients. - Effectively pitch the benefits of our services to...

  • Csa (Customer Service Associate)

    1 week ago

    Kochi, Kerala, India Chris Johnson Business IT Solutions Full time

    Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer...