Csa (Customer Service Associate)

5 days ago

Kochi Kerala, India Chris Johnson Business IT Solutions Full time

Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
- Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
- Follows up with customer via telephone following initial contact.
- Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
- Continued product education to better service customer calls.
- Maintains accurate daily record in tracker.

**Requirements**:

- **1+ year experience in international call center.**:

- Strong customer service and tele calling skills.
- Experienced with Web Based Applications and Windows.
- Ability to manage sensitive and critical client information.
- **Excellent verbal and written communication skills (English)** is a must.
- Problem solving and decision-making skills.
- Ready to work in day/night shifts (Rotational)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (preferred)

**Location**:

- Kochi, Kerala (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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