Customer Service Associate

14 hours ago

Kochi, India Dtale Modern Full time

**Customer Support Associate**

**Job Summary**:
Dtale Modern is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate.

**Key Responsibilities**:
Provide accurate information about our products, services, and policies to customers

Assist customers in placing orders, tracking shipments, and processing returns and refunds

Collaborate with the sales and marketing teams to identify opportunities to improve the customer experience and drive sales

Escalate complex customer issues to the appropriate department for Resolution

Maintain accurate records of customer interactions and transactions

Continuously update and maintain knowledge of our products, services,and policies

Provide feedback to management on customer concerns and trends

**Qualifications**:
1. Minimum of 2 years of experience in customer support or related field (salary to increase with experience)

2. Excellent communication and interpersonal skills

3. Strong problem-solving and critical thinking skills

4. Ability to work independently and as part of a team in a fast-paced environment

5. Familiarity with customer support software and tools

6. Experience in the furniture or home decor industry is a plus

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

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