Customer Service Executive

24 hours ago

Kochi Kerala, India URBX Knowledge Park LLP Full time

a) Attend to Sales leads

b) Identify and assess customers’ needs

c) Develop relationships and trust with customer accounts through open and interactive communication

d) Provide accurate, valid and complete information to Pricing Department

e) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

f) Keep records of customer interactions, process customer accounts and file documents

g) Follow communication procedures, guidelines and policies.

k) Receiving enquires from sales team and Negotiating rates with shipping line / Agent (Export&
Import)

l) Filling rates and placing booking with shipping lines & airlines

m) Giving rate quotes to customer enquires

n) Follow-up calls on rates quoted, checking with customer for viability of rates, Negotiation & Closure

p) Receiving booking from agent

q) Confirmation from Consignee post rate negotiation

r) Confirmation to be taken from Co Loader / Shipping line / Airlines on Space and Sailing details, submission of VGM & SI

s) Follow-up calls on rates quoted, checking with customer for viability of rates, Negotiation & Closure

t) Maintaining / Tracking Schedules as committed to client

u) Maintain Inter departmental coordination as regards Customer requirements

v) Post Shipment Documentation (import/Export - Air and Sea) ; BL Release procedures

w) Job Costing & Job Locking

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹23,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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