Customer Service Executive

4 days ago


Kadavanthara Kochi Kerala, India TRAVINNO TOURISM Full time

Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate complex issues to senior management
- Provide product and service information to customers
- Process orders, returns, and exchanges
- Monitor customer feedback and suggest improvements to products and services
- Train new customer service representatives
- Participate in team meetings and contribute to process improvement initiatives

Pay: ₹13,500.00 - ₹18,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person



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