Customer Service Representative

2 weeks ago

Kochi Kerala, India Skycare Property Management Services Full time

The Home Care Executive is responsible for ensuring the seamless management and upkeep of apartments or villas. This role involves handling customer queries, overseeing the completion of various tasks within the property, ensuring compliance with statutory requirements, and maintaining proper records. The Home Care Executive ensures that the housekeeping is conducted to a high standard and that all monthly bills and taxes are paid promptly.

Key Responsibilities:

- **Customer Handling**:

- Address and resolve customer inquiries and issues promptly.
- Ensure a high level of customer satisfaction through effective communication and service.
- **Work Coordination**:

- Oversee and coordinate tasks and maintenance activities within the property.
- Follow up on the completion of scheduled works and repairs.
- **Statutory Compliance**:

- Ensure all monthly bills (utilities, maintenance fees, etc.) are paid on time.
- Manage and ensure compliance with building taxes and other statutory requirements.
- **Housekeeping Supervision**:

- Monitor and ensure that housekeeping services are performed to a high standard.
- Conduct regular inspections of the property to maintain cleanliness and order.
- **Reporting and Documentation**:

- Maintain detailed and accurate records of all activities, expenses, and services provided.
- Prepare and submit regular reports on property management activities and customer feedback.

Qualifications:

- High school diploma or equivalent; a degree in property management, hospitality, or a related field is preferred.
- Proven experience in property management or a similar role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Office and property management software.
- Knowledge of statutory compliance and building maintenance is an advantage.

**Skills**:

- Customer Service: Ability to handle customer queries and complaints effectively.
- Organization: Strong organizational skills to manage multiple tasks and priorities.
- Attention to Detail: Ensuring all aspects of property management are handled meticulously.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Ability to address and resolve issues promptly and efficiently.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Customer Service Representative

    1 week ago

    Kochi, Kerala, India Venture Quest Full time

    **Customer service representative** Responsible for answering calls/chats from customers, resolve their primary query. Aim to retain customers through excellent service and attention to detail. Call/ WhatsApp_ **HR Priyanka (7037375529)**_ Immediate joiner. Excellent English Communication. Fluency in **Tamil/Hindi.** Freshers/Experienced Should be...

  • Customer Service Representative

    6 days ago

    Kochi, India Crosspay Group Holdings Full time

    **Employer: CROSSPAY BPO SERVICES PRIVATE LIMITED**: **Job Title: Customer Service Representative**: **Job Code: CPAYHRCSR001**: **Location: Cochin, India**: We are looking for Customer Service Representatives who can: - Assist customers through phone by responding to customer queries. - Build relationships with existing customers to ensure exceptional...

  • Customer Service Representative

    1 week ago

    Kochi, India Teamsource Enterprises Full time

    One of our leading client for working with an educational services is urgently looking for a **Female customer service representatives **for their Kochi head office. Education: Any Graduate Gender**:Female** Experience: Minimum 2 plus years experience. Desired skill **Fluency in English language mandatory,** Hindi speaking knowledge, MS office, Typing...

  • Customer Service Representative

    2 weeks ago

    Thrissur, Kerala, India I Know A Guy Full time

    **Job Title: Customer Care Support Representative** **Company: Boby Chemmanur International Group** **(Tea Brand)** **Location: Thrissur** **About Boby Chemmanur International Group**: Boby Chemmanur International Group is a renowned conglomerate with diverse business interests ranging from jewelry to hospitality, and now, expanding into the tea industry....

  • Customer Service Representative

    1 week ago

    Kochi, Kerala, India Thrillark Full time

    **Why Thrillark?** At Thrillark, we're committed to providing exceptional customer service and ensuring that every interaction with our clients is memorable. As we continue to enhance the travel experience for countless individuals, we are now looking for a dedicated Customer Service Specialist to join our team. If you have a passion for assisting travelers...

  • Customer Service Representative

    2 weeks ago

    Kochi, Kerala, India Retail-Outsource Full time

    **Customer Service**: - Identify customer needs and recommend appropriate solutions. - Communicate with Amazon and eBay to resolve customer queries. - Manage customer expectations and ensure excellent store reputation and account health. - Write content for marketing products, advertisements, and promotional campaigns. - Ensure quality service...

  • Customer Service Representative

    3 days ago

    Thrissur, Kerala, India I Know A Guy Full time

    Job Title: Customer Support Representative/ Telecaller Company: Boby Chemmanur International Group Location: Thrissur, Kerala About Boby Chemmanur International Group: Boby Chemmanur International Group is a dynamic and rapidly growing conglomerate with diversified interests in various sectors including jewelry, finance, hospitality, and retail. Our...

  • Customer Service Representative

    2 weeks ago

    Kochi, Kerala, India Inverted coconut Private Limited Full time

    **Key Responsibilities**: - Resolve customer complaints by identifying problems, offering solutions, and following up to ensure satisfaction. - Maintain a record of customer interactions, feedback, and resolutions in the system. - Collaborate with internal teams to address customer concerns effectively. - Provide product/service information to customers and...

  • Bilingual Service Desk Representative

    2 weeks ago

    Kochi, Kerala, India Veriday Inc. Full time

    We are looking to hire a **Bilingual (English/French) Service Desk Representative** to join our growing company for a full-time employment. As a member of the Client Support team you will be responsible for providing exceptional technical support and assistance related to our digital content management system (**Digital Agent**) At the forefront of our...

  • Customer Service Representative

    19 hours ago

    Ulloor, Thiruvananthapuram, Kerala, India LEELA HR SOLUTIONS Full time

    Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...