Customer Service Representative

1 week ago

Thrissur Kerala, India I Know A Guy Full time

**Job Title: Customer Care Support Representative**

**Company: Boby Chemmanur International Group** **(Tea Brand)**

**Location: Thrissur**

**About Boby Chemmanur International Group**:
Boby Chemmanur International Group is a renowned conglomerate with diverse business interests ranging from jewelry to hospitality, and now, expanding into the tea industry. Our commitment to excellence and customer satisfaction drives us to deliver high-quality products and services to our customers worldwide.

We are seeking a passionate and dedicated Customer Care Support Representative to join our team and support our new venture into the tea industry. As a Customer Care Support Representative, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional support and assistance to our customers.

**Responsibilities**:

- Provide accurate information about our tea products, including ingredients, brewing methods, and pricing.
- Assist customers in placing orders, processing payments, and tracking shipments.
- Resolve customer complaints and concerns in a professional and timely manner, aiming for first-contact resolution.
- Act as a liaison between customers and other departments within the company to ensure efficient resolution of issues.
- Educate customers about the unique qualities and benefits of our tea brand to promote customer engagement and loyalty.
- Maintain a high level of product knowledge and stay updated on new tea releases, promotions, and industry trends.
- Collaborate with the marketing team to gather customer feedback and insights to improve product offerings and customer experience.
- Uphold company policies and procedures while delivering exceptional service that exceeds customer expectations.
- Contribute to a positive and collaborative team environment by sharing best practices and fostering a culture of continuous improvement.

**Qualifications**:

- Bachelor's degree in business administration, marketing, or a related field preferred.
- Proven experience in customer service or customer support roles, preferably in the food and beverage industry.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving abilities and the ability to handle challenging situations with empathy and patience.
- Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.
- Proficiency in using CRM software and other customer support tools to manage customer interactions and inquiries.
- A passion for tea and a willingness to learn about different tea varieties, flavors, and brewing techniques.
- Flexibility to work occasional evenings, weekends, or holidays based on business needs.

Join our dynamic team and be part of our exciting journey as we introduce our new tea brand to the world. If you are passionate about delivering exceptional customer experiences and thrive in a collaborative environment, we want to hear from you

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Malayalam (preferred)

Work Location: In person

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