Customer Service Representative

3 days ago


Kochi Kerala, India Retail-Outsource Full time

**Data Management & Optimization**:

- Build, optimize, and maintain eBay and Amazon listings according to best practices.
- Structure and optimize data sheets from customers.
- Ensure data integrity throughout the process from initial file reception to go-live date and ongoing maintenance.
- Perform quality assurance checks on data prior to and post-publication for quality, structure, and completeness.
- Boost listing visibility and performance.

**Platform & Listing Management**:

- Work with listing platforms such as Linnworks, Volo, Magento, etc.
- Develop, optimize, and publish product data through third-party platforms on marketplaces.
- Resolve feed errors and track account/listing issues, reporting them to management promptly.
- Update stock according to the agreed client method on single or multiple platforms.
- Stay up to date with important marketplace updates.

**Customer Service**:

- Identify customer needs and recommend appropriate solutions.
- Communicate with Amazon and eBay to resolve customer queries.
- Manage customer expectations and ensure excellent store reputation and account health.
- Write content for marketing products, advertisements, and promotional campaigns.
- Ensure quality service delivery.

Pay: ₹17,000.00 - ₹18,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Night shift

Work Location: In person



  • Kochi, Kerala, India Aaradhya Decor Pvt Ltd Full time

    **JOB DESCRIPTION** - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet...


  • Kochi, India Teamsource Enterprises Full time

    One of our leading client for working with an educational services is urgently looking for a **Female customer service representatives ** for their Kochi head office. Education: Any Graduate Gender**:Female** Experience: Minimum 2 plus years experience in Sales/Admin/Operations. Responsibilities' Desired skill **Fluency in English language mandatory,**...


  • Kochi, Kerala, India IGA TECH INDUSTRIAL ELECTRONICS PVT LTD Full time

    Responsibilities: Schedule appointments, meetings, and service visits for clients/customers. Liaise between clients/customers and service providers to ensure timely and satisfactory service delivery. Maintain accurate records of service requests, appointments, and client/customer interactions. Monitor service delivery progress and address any issues or...


  • Kochi, Kerala, India Retail-Outsource Full time

    **Customer Service**: - Identify customer needs and recommend appropriate solutions. - Communicate with Amazon and eBay to resolve customer queries. - Manage customer expectations and ensure excellent store reputation and account health. - Write content for marketing products, advertisements, and promotional campaigns. - Ensure quality service...


  • Kochi, Kerala, India Inverted coconut Private Limited Full time

    **Key Responsibilities**: - Resolve customer complaints by identifying problems, offering solutions, and following up to ensure satisfaction. - Maintain a record of customer interactions, feedback, and resolutions in the system. - Collaborate with internal teams to address customer concerns effectively. - Provide product/service information to customers and...


  • Kochi, India Lafare Business Solutions Full time

    Company Overview: Join LaFare Business Solutions (LBS), a leading outsourcing IT firm dedicated to providing exceptional customer service solutions to UK-based companies. At LBS, we prioritize effective communication and client satisfaction, seeking individuals with excellent English language skills to join our team as Customer Service Agents. Position...


  • Kochi, Kerala, India Searchlight HR Services Private Limited Full time

    Telecalling: Contact potential customers to promote and sell inbuilt kitchen appliances. - Showroom Sales: Provide excellent customer service to showroom visitors, answer inquiries, and guide them through product selection. - Clerical Duties: Maintain accurate records of sales transactions, customer information, and other relevant data. Assist with basic...


  • Elamakkara, Kochi, Kerala, India 33 Holdings Global Full time

    Customer Support Representative job Description: - Communicate with customers in Malayalam language to assist with their inquiries, issues, and concerns regarding products or services. - Resolve customer complaints and escalate complex issues to the appropriate departments for further assistance. - Maintain a positive and professional attitude while...


  • Kochi, Kerala, India QuickPlace Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...


  • Kochi, Kerala, India QuickPlace Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...