
Customer Service Representative
3 days ago
**Data Management & Optimization**:
- Build, optimize, and maintain eBay and Amazon listings according to best practices.
- Structure and optimize data sheets from customers.
- Ensure data integrity throughout the process from initial file reception to go-live date and ongoing maintenance.
- Perform quality assurance checks on data prior to and post-publication for quality, structure, and completeness.
- Boost listing visibility and performance.
**Platform & Listing Management**:
- Work with listing platforms such as Linnworks, Volo, Magento, etc.
- Develop, optimize, and publish product data through third-party platforms on marketplaces.
- Resolve feed errors and track account/listing issues, reporting them to management promptly.
- Update stock according to the agreed client method on single or multiple platforms.
- Stay up to date with important marketplace updates.
**Customer Service**:
- Identify customer needs and recommend appropriate solutions.
- Communicate with Amazon and eBay to resolve customer queries.
- Manage customer expectations and ensure excellent store reputation and account health.
- Write content for marketing products, advertisements, and promotional campaigns.
- Ensure quality service delivery.
Pay: ₹17,000.00 - ₹18,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
- Night shift
Work Location: In person
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