Customer Service Executive
4 days ago
**Job Opportunity: Back Office Service Specialist**:
- Location: North Kalamassery, Kochi_
- Company: Kaasma Private Limited_
Are you organized, detail-oriented, and great at coordination? Join our team as a **Back Office Service Specialist** and help us streamline service operations and enhance customer satisfaction.
**Responsibilities**
- Coordinate with Service Executives, Coordinators, and Managers.
- Prepare and maintain daily/weekly/monthly performance reports (Excel & Google Sheets).
- Manage trackers for site visits, AMC schedules, etc.
- Monitor tasks, follow-ups, and escalations.
- Maintain service documentation and manage customer feedback.
- Develop SOPs, identify process gaps, and support service-related activities.
**Qualifications**
**Preferred Skills**
- Strong communication & coordination.
- Proficiency in **Excel and Google Sheets**.
- Excellent attention to detail.
- Familiarity with internal process controls.
- Ownership mindset and initiative.
**Gender Preference**
- **Any**
Additional Plus:
- **Two-wheeler and valid license**.
**Salary**
- Starting at **₹15000**:
Contact: 9847723444
**Job Types**: Full-time, Permanent, Fresher
Pay: From ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Language**:
- English (preferred)
Work Location: Remote
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