CRM Administrator

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for **CRM Administrator**to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen

**About the role**:
**What you’ll do**:

- Oversee and manage the daily operation of CRM tools and software to ensure they are utilized effectively across the organization.
- Regularly assess and optimize CRM systems to support customer service teams and enhance customer interactions.
- Collaborate with leadership to create and execute a comprehensive CRM strategy designed to improve customer engagement, streamline communication processes, and ensure a seamless customer experience.
- Design and implement CRM workflows aimed at reducing response times, increasing resolution rates, and optimizing overall efficiency in customer service interactions.
- Work closely with other departments, including Marketing, Sales, and IT, to ensure CRM systems and customer data are integrated effectively, and that CRM usage aligns with company-wide objectives.
- Partner with the Customer Service Trainer to develop and deliver ongoing training programs for the customer service team, ensuring they are equipped with the necessary skills and knowledge to maximize the potential of the CRM system.
- Generate regular reports on CRM performance, customer service metrics, and key performance indicators (KPIs). Analyze data to identify areas for improvement and track progress toward achieving team and organizational goals.
- Leverage CRM data and feedback to drive continuous improvement initiatives that enhance both customer satisfaction and operational efficiency.

**This role is perfect for you if you have**:

- A Bachelor's degree in Business, Management, or a related field.
- Proven experience in customer service management, CRM strategy development, and CRM software implementation.
- Proficiency in CRM software and data analysis tools (preferably Zendesk and JustCall).
- Strong communication and interpersonal skills with the ability to collaborate effectively across various departments.
- An analytical mindset and experience making data-driven decisions that positively impact business outcomes.
- Excellent problem-solving abilities and the ability to optimize processes for greater efficiency.
- A results-oriented approach, with the ability to thrive in a fast-paced and dynamic work environment.

**Why you should join myPOS**:

- Vibrant international team operating in hi-tech environment
- Annual salary reviews, promotions and performance bonuses
- myPOS Academy for upskilling and training
- Unlimited access to courses on LinkedIn Learning
- Refer-a-friend bonus as we know that working with friends is fun
- Annual individual training and development budget
- Teambuilding, social activities and networks on a multi-national level

**What we offer**:

- Excellent compensation package
- 25 days annual paid leave (+1 day per year up to 30)
- Full “Luxury” package health insurance including dental care and optical glasses
- Meal vouchers of 200 BGN per month
- Onsite fitness, bowling, and relax areas (Varna) or free of charge Multisport card (Sofia)
- Free coffee, snacks and drinks at the office

**Who we are**:
Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

**Pro tip**: