Implementation Partner – CRM

5 days ago


Ahmedabad, Gujarat, India Arcedior Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title: Implementation Partner – CRM

Location: Ahmedabad

Company: Arcedior

About the Role

We are looking for a dynamic and experienced
CRM Implementation Partner
to lead the end-to-end deployment, customization, and adoption of our CRM system. The role involves working closely with cross-functional teams, understanding business requirements, configuring the CRM, training users, and ensuring smooth integration with existing processes. The ideal candidate will have both technical and functional expertise in CRM platforms along with excellent communication and project management skills.

Key Responsibilities

  • Act as the primary point of contact for CRM implementation, customization, and ongoing support.
  • Collaborate with stakeholders to gather business requirements and translate them into CRM solutions.
  • Configure, customize, and integrate the CRM platform to align with company workflows.
  • Ensure seamless data migration from legacy systems into the CRM.
  • Develop user training programs and conduct workshops to drive adoption.
  • Monitor performance, troubleshoot issues, and optimize CRM usage.
  • Create process documentation, workflows, and user manuals.
  • Ensure data quality, security, and compliance with company policies.
  • Continuously evaluate CRM functionalities and recommend enhancements.

Requirements

  • Proven experience in
    CRM implementation and administration
    (Zoho, Microsoft Dynamics, or similar).
  • Strong knowledge of CRM workflows, automation, and reporting dashboards.
  • Experience in
    data migration, integration, and API connectivity
    .
  • Solid understanding of
    sales, marketing, and customer service processes
    .
  • Excellent problem-solving skills and attention to detail.
  • Strong project management and stakeholder management skills.
  • Ability to train and support users across departments.
  • Bachelor's degree in IT, Business, or related field.


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