
CRM Manager
1 day ago
Job description:
- CRM Strategy & Implementation:
Develop and execute CRM strategies aligned with business objectives, focusing on customer engagement, retention, and growth.
- Team Leadership:
Manage, mentor, and motivate a team of CRM specialists, ensuring their professional development and fostering a collaborative environment.
- System Management:
Oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance and data integrity.
- Data Analysis & Reporting:
Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.
- Cross-functional Collaboration:
Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.
- Training & Support:
Provide training and support to CRM users, ensuring effective adoption and utilization of the system.
- Staying Updated:
Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements.
- Performance Monitoring:
Monitor and analyze CRM performance metrics, making data-driven recommendations for improvement.
- Issue Resolution:
Address and resolve CRM-related issues, ensuring smooth operation and user satisfaction.
- Budget Management:
Manage the CRM budget, ensuring efficient resource allocation and cost-effectiveness.
Skills and Qualifications:
- CRM & Loyalty Expertise:
Proficiency in CRM platforms. data management, and reporting.
- Leadership & Communication:
Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.
- Analytical & Problem-Solving:
Ability to analyze data, identify trends, and solve complex CRM-related problems.
- Strategic Thinking:
Ability to develop and implement effective CRM strategies aligned with business goals.
- Project Management:
Ability to manage projects, timelines, and resources effectively.
- Business Acumen:
Understanding of business processes and the ability to align CRM strategies with business objectives. Role & responsibilities
Interested Candidate can share their resume on
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