CRM Manager

3 days ago


Ahmedabad, Gujarat, India Astral Adhesives Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job description:

  • CRM Strategy & Implementation:

Develop and execute CRM strategies aligned with business objectives, focusing on customer engagement, retention, and growth.

  • Team Leadership:

Manage, mentor, and motivate a team of CRM specialists, ensuring their professional development and fostering a collaborative environment.

  • System Management:

Oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance and data integrity.

  • Data Analysis & Reporting:

Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.

  • Cross-functional Collaboration:

Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.

  • Training & Support:

Provide training and support to CRM users, ensuring effective adoption and utilization of the system.

  • Staying Updated:

Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements.

  • Performance Monitoring:

Monitor and analyze CRM performance metrics, making data-driven recommendations for improvement.

  • Issue Resolution:

Address and resolve CRM-related issues, ensuring smooth operation and user satisfaction.

  • Budget Management:

Manage the CRM budget, ensuring efficient resource allocation and cost-effectiveness.

Skills and Qualifications:

  • CRM & Loyalty Expertise:

Proficiency in CRM platforms. data management, and reporting.

  • Leadership & Communication:

Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.

  • Analytical & Problem-Solving:

Ability to analyze data, identify trends, and solve complex CRM-related problems.

  • Strategic Thinking:

Ability to develop and implement effective CRM strategies aligned with business goals.

  • Project Management:

Ability to manage projects, timelines, and resources effectively.

  • Business Acumen:

Understanding of business processes and the ability to align CRM strategies with business objectives. Role & responsibilities

Interested Candidate can share their resume on


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