Dynamics 365 CRM Support Consultant

4 days ago

Ahmedabad, Gujarat, India Techcronus Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Experience : 1 - 4 Years
  • Job Location : Ahmedabad
  • Qualification :Masters/Bachelors
  • Key Responsibilities:
  • Provide functional support for Dynamics 365 modules, focusing on Project Operations.
  • Act as the first line of support for end-users, troubleshooting issues, resolving system queries, and escalating where necessary.
  • Collaborate with business users to analyze problems, identify gaps, and provide solutions or workarounds.
  • Perform QA testing for Dynamics 365 CRM enhancements, including test case creation, execution, and defect tracking.
  • Work with technical teams (developers, system admins) to resolve system bugs, configuration issues, and integrations.
  • Assist in system configuration, testing, and deployment of minor enhancements.
  • Document system issues, solutions, FAQs, and provide knowledge transfer/training sessions for end-users.
  • Work with cross-functional teams to ensure data integrity, compliance, and best practices.
  • Monitor system performance, ensure SLAs are met, and provide continuous improvement suggestions.
  • Required Skills & Experience:
  • 1–4 years of experience as a Support Consultant / Functional Consultant in Dynamics 365 (CE/CRM, Project Operations).
  • Knowledge of Project Operations processes such as project creation, resource assignment, time/expense management, billing, and revenue recognition.
  • Experience in QA testing within Dynamics 365 CRM, including functional test planning and execution.
  • Strong troubleshooting skills and ability to handle L1/L2 support tickets.
  • Excellent communication skills to work with business stakeholders and technical teams.
  • Ability to document issues, prepare user guides, and conduct user training.
  • Preferred Skills (Nice-to-Have):
  • Exposure to Power Platform (Power Automate, Power Apps, Power BI).
  • Basic knowledge of SQL queries and data analysis for troubleshooting.
  • Experience in support ticketing tools (Azure DevOps, Jira, or similar).
  • Microsoft Dynamics 365 Certifications (PL-200, MB-910, MB-920) will be a plus.

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