CRM Executive

7 days ago

Ahmedabad, Gujarat, India Savvy Infrastructures Private Limited Full time ₹ 4,20,000 - ₹ 4,80,000 per year

As Executive – CRM you shall be responsible for managing client relationships, ensuring customer satisfaction, and supporting sales teams in handling pre- and post-sales activities. The role involves maintaining customer databases, coordinating with internal teams, and providing timely updates and support to clients throughout their property purchase journey.

Location: Shapath 4, Ahmedabad

Job Title: Executive - CRM

CTC: No bar for right candidate

Company Website:

Key Responsibilities:

  • Customer Relationship Management :

  • Handle inbound and outbound calls with clients regarding project details, site visits, and documentation.

  • Maintain long-term relationships with clients by providing regular follow ups and updates.

  • Act as the primary point of contact for client queries, grievances, and escalations.

  • Sales & Pre-Sales Support

  • Assist sales teams with lead follow-ups, nurturing, and conversions.

  • Coordinate with clients for site visits and property walkthroughs.

  • Provide clients with accurate information about properties, payment plans, and project status.

  • Post-Sales Coordination

  • Manage customer onboarding after booking, including documentation and agreement formalities.

  • Coordinate with Finance and Legal teams for loan processing, payment schedules, and registration.

  • Track customer payments, send reminders, and ensure timely collections.

  • Database & Reporting

  • Maintain and update CRM software with client interactions, lead status, and follow-up schedules.

  • Generate daily/weekly reports on leads, site visits, conversions, and client feedback.

  • Ensure data accuracy and provide insights to management for process improvement.

  • Cross-Department Coordination

  • Liaise with marketing, sales, finance, and operations teams to ensure smooth customer experience.

  • Support in planning customer engagement activities, events, and handover ceremonies.

Qualification, Skills & Competencies:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 1–3 years of experience in CRM, Customer Support, or Sales (real estate preferred).
  • Strong communication and interpersonal skills.
  • Knowledge of real estate sales cycle, RERA guidelines, and documentation. Good organizational and follow-up abilities.
  • Familiarity with property transactions, legal paperwork, and home loan processes is a plus.

Job Types: Full-time, Permanent

Pay: ₹35, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Ahmadabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Secondary(10th Pass) (Preferred)

Experience:

  • real estate: 1 year (Required)

Work Location: In person

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