Inbound Process Executive

3 days ago

Karapakkam Chennai Tamil Nadu, India LogFix SCM Solutions Pvt Ltd Full time

**Inbound Process Executive Reporting: Team Leader
- Inbound Sharing the JD for Inbound process**:
Job Role: - Answer inbound calls and assist customers with their Queries/Request/Complains. -
- Raise Request & Complaints on behalf of the customer in the CRM tool.

Generate leads and educate customers about new products & their benefits. Maintain and adhere to compliance guidelines Capture problem indicators, highlight and suggest improvement Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy - used
- Maintain adequate knowledge levels on products, processes and systems Ensure sales target are met Skills Required:

- Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹19,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)

Work Location: In person

**Speak with the employer**
+91 6382262063

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