Inbound Process Executive
1 day ago
**Inbound Process Executive Reporting: Team Leader**:
- Inbound Sharing the JD for Inbound process:
Job Role: - Answer inbound calls and assist customers with their Queries/Request/Complains. - Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines - Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used - Ensure sales target are met
- Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹19,000.00 - ₹30,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- Hindi,English (required)
Shift availability:
- Overnight Shift (required)
- Night Shift (required)
- Day Shift (required)
Work Location: In person
**Speak with the employer**
+91 6382262063
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