Inbound Process

1 day ago

Chennai Tamil Nadu, India Arting Digital Private Limited Full time

**Position** : Inbound Process

**Experience : Fresher - 1yr**

**Budget**: 3 LPA ( fRESHER) / 4.5 LPA ( Experienced )

**Notice Period** : 30 Days

**Location : Karapakkam, Chennai**

**Skills : Inbound Calls, CRM, Generate Leads, Banking, Credit Card (knowledge )**

**Job Role**:

- Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest self-improvement to the monthly Score card parameters including Quality, Efficiency and Accuracy.
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales targets are met

**Skills Required**:

- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred

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