Inbound Process

1 day ago

Chennai, India LogFix SCM Solutions Pvt Ltd Full time

Inbound Process Executive Reporting: Team Leader - Inbound Sharing the JD for Inbound process: Job Role: - Answer inbound calls and assist customers with their Queries/Request/Complains. - Raise Request & Complaints on behalf of the customer in the CRM tool. - Generate leads and educate customers about new products & their benefits. - Maintain and adhere to compliance guidelines - Capture problem indicators, highlight and suggest improvement - Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy - Maintain adequate knowledge levels on products, processes and systems used - Ensure sales target are met - Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm) Languages Required: English + Hindi (compulsory). Education: Graduates (Any stream) Job location: Karapakkam, Chennai

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Banking: 1 year (required)

**Language**:

- Hindi (required)

**Speak with the employer**
+91 7068383883

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