Inbound Process Executive

1 week ago

Karapakkam Chennai Tamil Nadu, India LogFix SCM Solutions Pvt Ltd Full time

Inbound Process Executive Reporting:
Team Leader - Inbound Sharing the JD for Inbound process:
Job Role: - Answer inbound calls and assist customers with their Queries/Request/Complains. - Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines - Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy - Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
- Skills Required: Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus
- Knowledge of Banking / Credit cards preferred

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹30,778.82 per month

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)

Work Location: In person

**Speak with the employer**
+91 6382262063

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