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Hindi Inbound Process Executive

3 weeks ago

Karapakkam Chennai Tamil Nadu, India LogFix SCM Solutions Pvt Ltd Full time

Job Role: - Answer inbound calls and assist customers with their

Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- En sure sales target are met levels on products, processes and systems used
- Ensure sales target are met
- Skills Required:

- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 7:00 am to 11:30 pm), Open to work in shifts / rotational offs (For Female shift window will be 7:00 am to 8:00 pm)

Languages Required: English + Hindi (compulsory). Education: Graduates (Any stream)

Age up to 34.

Job location: Karapakkam, Chennai.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (preferred)
- Total: 1 year (preferred)

**Language**:

- Hindi (required)

Work Location: In person