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4 days ago
Job description:
Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
- **Skills Required**:
- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
Language required**:Hindi and English must**
Near to **karapakam location is more preferrable.**
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹300,000.00 - ₹350,000.00 per year
Application Question(s):
- are you holding bachelor degree?
- Fluency in Hindi and English ?
- within 20 Km from Karapakkam
**Experience**:
- hindi voice: 1 year (required)
Work Location: In person
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