Customer Relationship Executive

2 days ago


Andheri Mumbai Maharashtra, India Optimum Financial Solutions Pvt. Ltd. Full time

Profile - Customer Relationship Manager

Experience - 6 months to 2 Yrs.

Notice Period - Immediate to 1 Month

Location - Paperbox Road, Andheri East - Mumbai

**Responsibilities**

1. Work on the tickets assigned.

2. Addressing tickets resolved & closed in timely manner with proper resolution

3. Responsible update of end-to-end status of the ticket, eventually resulting in quality customer service

4. Fluent communication, both verbal and written

5. Must be a tech-savvy person.

6. Understanding the client queries and responds through Calls & Mails effectively

7. Respond to client queries and issues, client database, software quires, add on services

8. Individually responsible for all Pending status

9. Maintaining tickets record, MIS reports and individual performance reports.

**Company Profile**:
Optimum Financial Solutions Pvt. Ltd. is India's leading Financial Solutions provider catering to Financial Intermediaries and Banks with Cloud Based Solutions for Wealth Management, Portfolio Tracker, Financial Planning & Customer Relationship Management Modules helping them to do business efficiently and Improve productivity.

The company has 600+ Mutual Fund Distributors and works closely for the BFSI segment catering Fortune 500 clients.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Work Location: In person

**Speak with the employer**
+91 7984255812



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