
L1 L2 Support
2 weeks ago
**Shift: Rotational Night Shift (3:30AM, 7:30AM and 10:30AM) and depends on the project**
**Education Required: Bachelor’s / Masters / PhD : B.E Computers, BCA, MCA**
**Technical Support Engineer (L1/L2)**
They will undergo Product Training
Will be expected to prepare documentation (installation guide, user manual etc)
Work will be in Shifts
Software installation and Configuration
Customer Environment may vary, so should be able to complete that independently
Good Communication
Supply Chain Knowledge Preferred
Product implementation will be part of role
Will need to understand features to better provide support
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
Developing technical project documentation deliverables including the Detailed Design Specification (DDS) and Installation and Operational Qualification (IQ/OQ) test protocols using Systech standard templates.
Configuring the UniTrace traceability platform to meet the customer requirements and scope of the project, using Systech’s best practices and standards.
Providing deliverable status updates to the assigned project manager in a timely, consistent and professional manner.
Providing timely escalations for resource, timeline, and/or scope conflicts to immediate manager, ensuring mínimal impact to project deliverables
Prioritizing daily workload, managing timelines and deadlines for deliverables
Reporting product enhancements and defects into the JIRA tracking system.
**Job Category**:Others**Job Type**:Full Time**Job Location**:AhmedabadIndorePune**Experience**:2 - 5 Years**Notice period**:0-15 days
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