L1/L2 Desktop Support Engineer

3 weeks ago

Ahmedabad, India IMS Nucleii Full time

Job Description
Job Overview
:
We are seeking dedicated System Engineers at L1 and L2 levels to join our expanding managed IT services team. Our ideal candidates will thrive in a fast-paced, client-focused environment where technical excellence and exceptional service delivery are paramount. You'll be joining a collaborative team that values innovation, continuous learning, and professional growth while working with cutting-edge technologies and enterprise-level infrastructure.

Key Responsibilities

  • Provide remote and on-site support for desktops, laptops, and peripherals.
  • Diagnose and troubleshoot hardware, software, network, and system issues.
  • Configure, install, and maintain Outlook, O365 applications, and other enterprise software.
  • Assist in email account setup, troubleshooting, and O365 administration.
  • Support Windows OS, network connectivity, printers, and other IT assets.
  • Ensure timely resolution of technical issues and maintain documentation.
  • Provide technical guidance to end-users and assist in IT process improvements.
  • Collaborate with internal IT teams to ensure smooth operations and issue resolution.

Key Skills & Qualifications

  • 1+ year of experience in Desktop Support / Technical Support.
  • Strong remote support & troubleshooting skills.
  • Hands-on experience with Outlook configuration & O365 administration.
  • Knowledge of Windows OS, Active Directory, and basic networking.
  • Ability to resolve hardware and software issues efficiently.
  • Strong communication & problem-solving skills.
  • Customer-centric approach with a passion for IT support.

Why Join Us

  • Operational Impact – Lead comprehensive IT support initiatives that directly enhance organisational productivity and technology reliability across diverse industries.
  • Innovation & Technology – Work with advanced support tools and methodologies in a dynamic environment alongside experienced IT professionals and cutting-edge technologies.
  • Professional Growth – Opportunity to expand expertise in enterprise support management, compliance frameworks, and strategic IT operations with clear advancement paths.
  • Competitive Compensation – Attractive salary package with comprehensive benefits, performance-based incentives, and recognition programs for outstanding contributions.
  • Collaborative Culture – Join a technology-forward team environment that values operational excellence, continuous improvement, and professional development in IT support services.
  • Global Exposure – Work with international clients across the UK and US markets, gaining valuable experience in diverse business environments and industry best practices.

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