Current jobs related to L1 L2 Support Engineer - Ahmedabad, Gujarat - Skylane Dronetech Pvt Ltd.
-
L2 Support Engineer
6 hours ago
Ahmedabad, Gujarat, India Skylane Dronetech Pvt Ltd. Full time ₹ 14,40,000 - ₹ 62,40,000 per yearRole ObjectivesProvide technical support to global clients across cloud and system environments.Troubleshoot issues as per support level (L1 basic, L2 advanced).Ensure timely resolution of tickets and escalate complex problems to higher levels when required.Deliver excellent client experience through clear communication and professional handling.Core...
-
L1/L2 Support Engineer
7 days ago
Ahmedabad, Gujarat, India Interactive Manpower Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per yearLocation: Makarba, AhmedabadShift: Rotational (based on client allocation)Employment Type: Full-timeJob Overview:We are hiring L1 and L2 Support Engineers to provide remote IT support to our international clients. This role demands strong technical troubleshooting skills, excellent English communication, and a proactive approach to resolving IT issues....
-
L1 Support Engineer
2 weeks ago
Ahmedabad, Gujarat, India Analytix Business Solutions Full timeAs an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth operation of IT systems and services.You will handle a wide range of support tasks, from basic troubleshooting to proactive monitoring, while collaborating with L2 and L3 teams for escalations.You will also leverage AI-powered copilots and...
-
L1 Support Engineer
1 week ago
Ahmedabad, Gujarat, India Flynaut Full timeAbout Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With...
-
L1 Support Engineer
9 hours ago
Ahmedabad, Gujarat, India Skylane Dronetech Pvt Ltd. Full time ₹ 30,00,000 - ₹ 63,60,000 per yearRole ObjectivesAct as the final escalation point (L3) for complex technical issues in cloud and system environments.Provide expert-level troubleshooting, ensuring rapid resolution of escalated incidents and service requests.Lead critical issue management with U.S. clients through clear and professional communication.Drive root cause analysis and suggest...
-
Support Engineer
2 weeks ago
Ahmedabad, Gujarat, India NextHire (Part of Algotale Group) Full time US$ 90,000 - US$ 1,20,000 per yearRole - L1 Support EngineerLocation:[On-site]Job Type:Full-timeExperience:3–5 yearsEducation:Bachelor's degree in computer science, Information Technology, or a related field (or equivalent)Shift:Rotational (Night Shift)Role OverviewAs an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth...
-
L1 Support Engineer
4 days ago
Ahmedabad, Gujarat, India PharynxAi Technologies Full time ₹ 2,40,000 - ₹ 6,00,000 per yearLocation: Gujarat, India (various sites)Experience: 0–6 monthsEmployment Type: Contractual / OnsiteAre you passionate about technology and automobiles? Here's your chance to kick-start your careerAs an L1 Support Engineer, you'll:-Provide first-level technical support for our Automated Test Driving System-Monitor & maintain system performance-Troubleshoot...
-
IT Support Engineer
7 days ago
Ahmedabad, Gujarat, India Deepmindz Full time ₹ 2,00,000 per yearJob Title: L1 Support Engineer – Onsite Automated Test Driving SystemLocation: Gujarat, IndiaExperience : 0 to 6 monthsEmployment Type: Contractual / OnsiteJob Summary:We are looking for an L1 Support Engineer to provide onsite technical and operational support for our Automated Test Driving System. The role involves basic troubleshooting of software,...
-
Desktop Support Engineer L2
7 days ago
Ahmedabad, Gujarat, India Innovative Techhub Private Limited Full time ₹ 2,10,000 - ₹ 2,50,000 per year|Greeting |Innovative Techhub Pvt Ltd. |Here we are back with one more openingRole :-Desktop support Engineer (L2 )Location :- AhmedabadNOTE :-1:-Only Male Candidate2:-Local candidatesExperience :-2 yrs required at leastskills:-1:-knowledge about hardware , networking , router ,scanner , office 365 ,lan , os installation ,ITSM , ticketing tool .2:- good...
-
Support Engineer L1
1 week ago
Ahmedabad, Gujarat, India Interactive Manpower Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per yearJob Title: Helpdesk/ support desk engineer L1Location: Makarba, Ahmedabad (on-site)Working Days: 5 DaysShift: Australia Shift (4 AM to 2 PM)Employment Type: Full-timeSkills & Experience:Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualizationInstall and upgrade computer components and...
L1 L2 Support Engineer
2 weeks ago
Job description:-
- Provide expert-level technical support to resolve complex hardware, software, and network issues escalated from L1 and L2 teams.
- Perform in-depth troubleshooting and root cause analysis to identify the underlying causes of critical incidents.
- Develop and implement permanent solutions, including patches, workarounds, and configuration changes.
- Collaborate with development teams, vendors, and other IT departments to resolve issues and implement solutions.
- Manage and maintain critical IT infrastructure and applications to ensure stability and reliability.
- Monitor system performance, identify potential issues proactively, and implement preventative measures.
- Create and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting procedures, and system architecture diagrams.
- Provide guidance, mentorship, and training to L1 and L2 support engineers.
- Participate in on-call rotations to provide 24/7 support for critical incidents.
- Contribute to the development and improvement of support processes and procedures.
- Stay up-to-date with the latest technologies and industry best practices.
- May be involved in system design, implementation, and upgrades.
- Communicate effectively with customers and internal stakeholders regarding issue status and resolution.
Key skills:
- Strong troubleshooting skills in Windows
- Experience with networking protocols, firewalls, VPNs, and security best practices.
- Hands-on experience with Active Directory, DNS, DHCP, Office 365, print server and cloud platforms (Azure).
- Hands-on Experience with Microsoft Office 365 and Azure AD
- Proficiency in ticketing systems (Autotask).
- Familiarity with virtualization technologies (Hyper-V, etc.).
- Knowledge of SQL databases and scripting.
- Must have work experience with USA and Australia client
- Excellent communication and customer service skills.
Job Types: Full-time, Permanent
Pay: ₹25, ₹60,000.00 per month
Work Location: In person
