L2 Support Engineer

18 hours ago

Ahmedabad, Gujarat, India Skylane Dronetech Pvt Ltd. Full time ₹ 14,40,000 - ₹ 62,40,000 per year

Role Objectives

  • Provide technical support to global clients across cloud and system environments.
  • Troubleshoot issues as per support level (L1 basic, L2 advanced).
  • Ensure timely resolution of tickets and escalate complex problems to higher levels when required.
  • Deliver excellent client experience through clear communication and professional handling.

Core DeliverablesL1 Support Engineer

  • First point of contact for client issues.
  • Log, track, and resolve tickets within defined SLA.
  • Perform routine checks (user account creation, password resets, basic AD tasks).
  • Provide remote support for basic M365, Azure, and system troubleshooting.
  • Escalate unresolved incidents to L2.

L2 Support Engineer

  • Handle escalated tickets from L1.
  • Perform advanced troubleshooting on Azure, M365, and Active Directory.
  • Manage backup solutions & firewall configurations.
  • Conduct incident analysis and provide RCA (Root Cause Analysis).
  • Collaborate with L3 / senior engineers on migrations and complex issues.

Skills Required

Mandatory (Both L1 & L2):

  • Microsoft Azure (basic for L1; advanced for L2)
  • Microsoft 365 administration
  • Active Directory (user management, OU for L1; policies, federation for L2)
  • Backup solutions & Firewall management (basic knowledge L1; hands-on config L2)
  • Strong English communication (written & spoken)

Preferred (L2):

  • Office 365 migrations
  • Server monitoring & automation tools
  • Familiarity with ITIL processes

Experience

  • L1 Support Engineer: 0.6 – 2 years in technical support / helpdesk
  • L2 Support Engineer: 2 – 4 years in cloud/system administration support
  • Prior U.S./international client exposure preferred

Certifications (Preferred)

  • Microsoft Azure Fundamentals (AZ-900) – L1
  • Microsoft Azure Administrator (AZ-104) / M365 Certified – L2

ITIL Foundation (for both, nice to have)

Job Type: Full-time

Pay: ₹30, ₹52,000.00 per month

Work Location: In person

  • L1/L2 Support Engineer

    7 days ago

    Ahmedabad, Gujarat, India Interactive Manpower Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Makarba, AhmedabadShift: Rotational (based on client allocation)Employment Type: Full-timeJob Overview:We are hiring L1 and L2 Support Engineers to provide remote IT support to our international clients. This role demands strong technical troubleshooting skills, excellent English communication, and a proactive approach to resolving IT issues....

  • Desktop Support Engineer L2

    7 days ago

    Ahmedabad, Gujarat, India Innovative Techhub Private Limited Full time ₹ 2,10,000 - ₹ 2,50,000 per year

    |Greeting |Innovative Techhub Pvt Ltd. |Here we are back with one more openingRole :-Desktop support Engineer (L2 )Location :- AhmedabadNOTE :-1:-Only Male Candidate2:-Local candidatesExperience :-2 yrs required at leastskills:-1:-knowledge about hardware , networking , router ,scanner , office 365 ,lan , os installation ,ITSM , ticketing tool .2:- good...

  • Network Engineer L2

    7 days ago

    Ahmedabad, Gujarat, India Talent Vision Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    As a Network Engineer L2, you will be responsible for the design, implementation, and maintenance of network infrastructure. You will work on troubleshooting network issues, ensuring network security, and optimizing network performance. Responsibilities:Monitor network performance and troubleshoot network issues.Configure and maintain network devices such as...

  • IT Support Engineer

    6 days ago

    Ahmedabad, Gujarat, India Deepmindz Full time ₹ 1,60,000 - ₹ 2,40,000 per year

    Job Title: L1 Support Engineer – Onsite Automated Test Driving SystemLocation: Gujarat, IndiaExperience : 0 to 6 monthsEmployment Type: Contractual / OnsiteJob Summary:We are looking for an L1 Support Engineer to provide onsite technical and operational support for our Automated Test Driving System. The role involves basic troubleshooting of software,...

  • Sr. Technical Support Engineer – IT Technical Support

    3 days ago

    Ahmedabad, Gujarat, India Advantmed Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title:Sr. Technical Support Engineer – IT Technical SupportLocation:Gandhinagar/Ahmedabad, GujaratShift:RotationalJob Description:Job Summary:Sr. Technical Support Engineer acts as Level 2 support staff in the IT SD Support escalation matrix. As aSr. TSE Engineer, you should have a solid technical background with Microsoft products and...

  • Sales Engineer

    1 week ago

    Ahmedabad, Gujarat, India Aakar Engineer Karad Maharashtra Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    AAKAR ENGINEERS is one of the growing companies in the field of water & wastewater management and Zero Liquid Discharge Solutions. We have a wide range of products to meet customer requirements. We use best of the processes / components / materials in our manufacturing process to achieve the desired performance and quality levels. Our range of products...

  • Network Engineer

    6 days ago

    Ahmedabad, Gujarat, India Teamlease Digital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    All type network equipment (L2/L3) configuration.Required knowledge on Routing, Switching and wireless technology.Required knowledge on Wireless technology.Required knowledge on AP, RF and VC configuration.Aware on all network protocols.Proactive monitoring on the networking device like Routers, Switches & Links.Follow-up on unresolved incidents with end...

  • Support Engineer

    1 week ago

    Ahmedabad, Gujarat, India HD IT Solutions Full time US$ 40,000 - US$ 80,000 per year

    Job DescriptionJoin Our Team as a Support Engineer at HD IT SolutionsCompany:HD IT SolutionsLocation:Gota, Ahmedabad, IndiaJob Type:Permanent, Full-Time On-SiteAbout UsAt HD IT Solutions, we're dedicated to creating reliable, innovative, and customer-focused e-commerce platforms for niche industries. Currently, we're developing an online store for the UAE...

  • IT Support Engineer

    5 days ago

    Ahmedabad, Gujarat, India Kunvarji Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Title: IT Support Engineer (Male Candidate only Apply )Location: Makarba - AhmedabadCTC: As per Company NormsShift: Rotational ShiftJob Responsibilities:Provide support and troubleshooting for computer hardware, laptops, and desktop operating systems.Support primary desktop applications and perform operating system maintenance.Handle printer setup,...

  • IT Support Engineer

    5 days ago

    Ahmedabad, Gujarat, India Kunvarji Group Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Title: IT Support Engineer (Male Candidate only Apply )Location: Makarba - AhmedabadCTC: As per Company NormsShift: Rotational ShiftJob Responsibilities:Provide support and troubleshooting for computer hardware, laptops, and desktop operating systems.Support primary desktop applications and perform operating system maintenance.Handle printer setup,...