L1/L2 Desktop Support Engineer

6 days ago

Ahmedabad, Gujarat, India IMS Nucleii Full time US$ 80,000 - US$ 1,20,000 per year

Job Description
Job Overview
:
We are seeking dedicated System Engineers at L1 and L2 levels to join our expanding managed IT services team. Our ideal candidates will thrive in a fast-paced, client-focused environment where technical excellence and exceptional service delivery are paramount. You'll be joining a collaborative team that values innovation, continuous learning, and professional growth while working with cutting-edge technologies and enterprise-level infrastructure.

Key Responsibilities

  • Provide remote and on-site support for desktops, laptops, and peripherals.
  • Diagnose and troubleshoot hardware, software, network, and system issues.
  • Configure, install, and maintain Outlook, O365 applications, and other enterprise software.
  • Assist in email account setup, troubleshooting, and O365 administration.
  • Support Windows OS, network connectivity, printers, and other IT assets.
  • Ensure timely resolution of technical issues and maintain documentation.
  • Provide technical guidance to end-users and assist in IT process improvements.
  • Collaborate with internal IT teams to ensure smooth operations and issue resolution.

Key Skills & Qualifications

  • 1+ year of experience in Desktop Support / Technical Support.
  • Strong remote support & troubleshooting skills.
  • Hands-on experience with Outlook configuration & O365 administration.
  • Knowledge of Windows OS, Active Directory, and basic networking.
  • Ability to resolve hardware and software issues efficiently.
  • Strong communication & problem-solving skills.
  • Customer-centric approach with a passion for IT support.

Why Join Us

  • Operational Impact – Lead comprehensive IT support initiatives that directly enhance organisational productivity and technology reliability across diverse industries.
  • Innovation & Technology – Work with advanced support tools and methodologies in a dynamic environment alongside experienced IT professionals and cutting-edge technologies.
  • Professional Growth – Opportunity to expand expertise in enterprise support management, compliance frameworks, and strategic IT operations with clear advancement paths.
  • Competitive Compensation – Attractive salary package with comprehensive benefits, performance-based incentives, and recognition programs for outstanding contributions.
  • Collaborative Culture – Join a technology-forward team environment that values operational excellence, continuous improvement, and professional development in IT support services.
  • Global Exposure – Work with international clients across the UK and US markets, gaining valuable experience in diverse business environments and industry best practices.

Go Back

  • L1 L2 Support Engineer

    6 days ago

    Ahmedabad, Gujarat, India Skylane Dronetech Pvt Ltd. Full time ₹ 5,00,000 - ₹ 6,00,000 per year

    Job description:-Provide expert-level technical support to resolve complex hardware, software, and network issues escalated from L1 and L2 teams.Perform in-depth troubleshooting and root cause analysis to identify the underlying causes of critical incidents.Develop and implement permanent solutions, including patches, workarounds, and configuration...

  • L1 Support Engineer

    17 hours ago

    Ahmedabad, Gujarat, India Flynaut Full time

    About Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With...

  • L1 Support Engineer

    7 days ago

    Ahmedabad, Gujarat, India Analytix Business Solutions Full time

    As an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth operation of IT systems and services.You will handle a wide range of support tasks, from basic troubleshooting to proactive monitoring, while collaborating with L2 and L3 teams for escalations.You will also leverage AI-powered copilots and...

  • Desktop Support Engineer

    6 days ago

    Ahmedabad, Gujarat, India PES Hr Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are hiring for CMI Level 5 Company For VIP SupportGood communication skills with Min of 3 to 4yrs of experience in Desktop Support RoleL1 knowledge on Routing & SwitchingExperience working in Remote Support Tool, ITSM Ticketing Tool Required Candidate profileExperience YearsSkill - Mandatory Exp in desktop support role and VIP SupportLocation -...

  • Analytix Business Solutions- L1 Support Engineer

    1 week ago

    Ahmedabad, Gujarat, India Nexthire Full time US$ 90,000 - US$ 1,20,000 per year

    Role - L1 Support EngineerLocation: [On-site]Job Type: Full-timeExperience: 3–5 yearsEducation: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent)Shift: Rotational (Night Shift)Role OverviewAs an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth...

  • Analytix Business Solutions- L1 Support Engineer

    6 days ago

    Ahmedabad, Gujarat, India Nexthire Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role - L1 Support Engineer Location: [On-site]Job Type: Full-timeExperience: 3–5 yearsEducation: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent)Shift: Rotational (Night Shift) Role Overview As an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the...

  • Support Engineer

    5 days ago

    Ahmedabad, Gujarat, India NextHire (Part of Algotale Group) Full time US$ 90,000 - US$ 1,20,000 per year

    Role - L1 Support EngineerLocation:[On-site]Job Type:Full-timeExperience:3–5 yearsEducation:Bachelor's degree in computer science, Information Technology, or a related field (or equivalent)Shift:Rotational (Night Shift)Role OverviewAs an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth...

  • Desktop Support Engineer

    2 weeks ago

    Ahmedabad, Gujarat, India TRDFIN Support Services Pvt Ltd Full time

    Key Responsibilities:• Install, configure, and maintain operating systems (Windows/Linux) on desktops and laptops.• Provide hardware support, including assembly, upgrades, and basic troubleshooting.• Assist with installation and configuration of standard software and updates.• Handle basic networking issues including DNS, DHCP, VPN, Firewall...

  • Desktop Support Engineer

    2 weeks ago

    Ahmedabad, Gujarat, India TRDFIN Support Services Pvt Ltd Full time

    Key Responsibilities: • Install, configure, and maintain operating systems (Windows/Linux) on desktops and laptops. • Provide hardware support, including assembly, upgrades, and basic troubleshooting. • Assist with installation and configuration of standard software and updates. • Handle basic networking issues including DNS, DHCP, VPN, Firewall...

  • Desktop Support Engineer

    6 days ago

    Ahmedabad, Gujarat, India Artha Energy Resources Full time US$ 40,000 - US$ 80,000 per year

    Industry & SectorA company operating in the Energy & Resources sector with on-site operations across India, supporting both field and corporate IT environments. The role supports critical operational continuity by ensuring reliable desktop and end-user computing services at energy production and office locations.Primary Title (market-standard): IT Desktop...