L1 Support Engineer

21 hours ago

Ahmedabad, Gujarat, India Flynaut Full time

About Flynaut LLC

Flynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With expertise in healthcare, finance, education, retail, and more, we craft tailored solutions that exceed expectations. We prioritize innovation and quality, building lasting relationships based on trust and transparency, and have successfully delivered hundreds of projects that drive tangible business outcomes.

Location: [Pune / Work From Office]

Shift time - 6:30PM to 2:30AM (US Shift)

About the Role

Flynaut is looking for enthusiastic and customer-focused L1 Support Engineers to provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills. This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization and knowledge of Office365 admin portals. We are also offering internship opportunities for aspiring IT professionals who want to gain hands-on experience in Microsoft 365 and desktop support.

Key Responsibilities

  • Serve as the first point of contact for IT support via email, phone, or ticketing system.
  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to L2 engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Provide end-user guidance on IT policies, best practices, and security awareness.
  • For interns: learn and support under the guidance of senior engineers while building real-world IT skills.

Required Skills & Qualifications

  • Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Office365 admin portal, Exchange online, Teams, SharePoint, Azure (must have)
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and provide excellent customer service.
  • For interns: eagerness to learn, basic IT knowledge, and willingness to grow into a support role.

Preferred (Nice to Have)

  • Experience with ticketing systems (e.g., ConnectWise, ServiceNow).
  • Exposure to Intune or other MDM solutions.
  • Knowledge of common troubleshooting tools (Event Viewer, Task Manager, etc.).

What We Offer

  • Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
  • Mentorship from experienced IT engineers.
  • Career growth path from Intern → L1 Engineer → L2 Engineer.
  • Collaborative work environment with continuous upskilling.

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