L1 Support Engineer

2 days ago

Ahmedabad, Gujarat, India Analytix Business Solutions Full time

As an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth operation of IT systems and services.

You will handle a wide range of support tasks, from basic troubleshooting to proactive monitoring, while collaborating with L2 and L3 teams for escalations.

You will also leverage AI-powered copilots and automation tools to enhance support efficiency and client satisfaction.

Key Responsibilities :

Ticket Management & Client Support :

- Respond to and resolve client tickets using ConnectWise RMM and other support platforms.

- Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system.

- Escalate unresolved or complex issues to L2/L3 teams with detailed context and logs.

User Support & Lifecycle Management :

- Assist with onboarding and offboarding processes, including user account setup and deactivation.

- Provide basic support for Microsoft 365 and Google Workspace environments.

Microsoft Azure & Entra ID Support :

Perform basic Azure tasks such as :

- Managing virtual machines

- Monitoring storage accounts

- Supporting Azure Virtual Desktop (AVD) sessions

- Assisting with user access and permissions in Microsoft Entra ID

Microsoft 365 Support :

- Perform basic tasks such as :

- Managing users and groups

- Provisioning of shared mailbox, distribution list

- Mail flow rules

Windows OS & Desktop Support :

- Troubleshoot Windows login issues, profile corruption, and performance problems.

- Install and update patches, manage local user accounts, and map network drives.

Network & Connectivity Troubleshooting :

- Perform basic LAN/Wi-Fi troubleshooting, including IP configuration and DNS resolution.

- Monitor network alerts and escalate critical issues to L2 / L3 engineers.

Infrastructure & System Monitoring :

- Monitor infrastructure health using 24x7 and escalate critical alerts.

- Perform routine maintenance and basic troubleshooting for :

- Printers, email, and VoIP systems (e., 8x8, Nextiva)

- Antivirus and EDR platforms (e., SentinelOne, CrowdStrike Falcon)

- Backup systems (e., Datto for M365/Google Workspace, MSP360 for servers/desktops)

- Web hosting platforms (e., Kinsta)

Security & Awareness Support :

- Support email security configurations and spam filtering using Proofpoint.

- Assist in phishing simulations and security awareness training using KnowBe4.

- Provide basic support for VMware environments :

- Monitor virtual machines and report performance issues.

- Escalate complex virtualization problems to higher-tier teams.

Tools and Platform Awareness :

- Cloud Platforms : Microsoft Azure, AWS (preferred).

- Productivity Suites : Microsoft 365, Google Workspace

- OS & Virtualization : Windows Server, Linux (preferred), VMware/Hyper-V.

- Storage : SAN, NAS.

- Networking : Basic knowledge of TCP/IP, DNS, DHCP, VPN, VLANs, firewalls.

- Email Security : Proofpoint.

- EDR : Sentinelone / CrowdStrike.

- Automation & AI : PowerShell, AI copilots, Power Automate.

- Backup & DR : Datto, MSP360, Veeam.

- Monitoring & Management : ConnectWise RMM, Site24x7

- Ticketing Tool : ConnectWise PSA

- Web Hosting : Kinsta

- Phishing Simulation & Training : KnowBe4

- VOIP : 8x8, Nextiva

(ref:hirist.tech)

  • L1 IT Support Engineer

    1 day ago

    Ahmedabad, Gujarat, India Sutra Management Full time ₹ 2,64,000 - ₹ 2,88,000 per year

    We are looking for L1 IT Support Engineer – Intern who can perform below responsibilities:Monitor office infrastructure such as printer, biometric, cabling, internet etc Format and install software on user laptops such as Windows, MS Office, Teams etc Perform IT operations for new employees such as outlook configuration, set up biometric fingerprint, Email...

  • L1 L2 Support Engineer

    1 day ago

    Ahmedabad, Gujarat, India Skylane Dronetech Pvt Ltd. Full time ₹ 5,00,000 - ₹ 6,00,000 per year

    Job description:-Provide expert-level technical support to resolve complex hardware, software, and network issues escalated from L1 and L2 teams.Perform in-depth troubleshooting and root cause analysis to identify the underlying causes of critical incidents.Develop and implement permanent solutions, including patches, workarounds, and configuration...

  • Help Desk Engineer L1-TL

    1 day ago

    Ahmedabad, Gujarat, India Rigved Infotech Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: L1-TL Help Desk Support EngineerLocation: Ahmedabad Experience: 2 to 3yearsEmployment Type: Full-timeWork Mode: (On-site)Job Summary:We are seeking a skilled and experienced L1-TL Help Desk Support Engineer to provide advanced technical support and troubleshooting to end-users. You will be responsible for handling escalated issues from the L1...

  • Analytix Business Solutions- L1 Support Engineer

    5 days ago

    Ahmedabad, Gujarat, India Nexthire Full time US$ 90,000 - US$ 1,20,000 per year

    Role - L1 Support EngineerLocation: [On-site]Job Type: Full-timeExperience: 3–5 yearsEducation: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent)Shift: Rotational (Night Shift)Role OverviewAs an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth...

  • Analytix Business Solutions- L1 Support Engineer

    1 day ago

    Ahmedabad, Gujarat, India Nexthire Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role - L1 Support Engineer Location: [On-site]Job Type: Full-timeExperience: 3–5 yearsEducation: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent)Shift: Rotational (Night Shift) Role Overview As an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the...

  • L1/L2 Desktop Support Engineer

    1 day ago

    Ahmedabad, Gujarat, India IMS Nucleii Full time US$ 80,000 - US$ 1,20,000 per year

    Job DescriptionJob Overview:We are seeking dedicated System Engineers at L1 and L2 levels to join our expanding managed IT services team. Our ideal candidates will thrive in a fast-paced, client-focused environment where technical excellence and exceptional service delivery are paramount. You'll be joining a collaborative team that values innovation,...

  • Support Engineer

    14 hours ago

    Ahmedabad, Gujarat, India NextHire (Part of Algotale Group) Full time US$ 90,000 - US$ 1,20,000 per year

    Role - L1 Support EngineerLocation:[On-site]Job Type:Full-timeExperience:3–5 yearsEducation:Bachelor's degree in computer science, Information Technology, or a related field (or equivalent)Shift:Rotational (Night Shift)Role OverviewAs an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth...

  • Desktop Support Engineer

    1 day ago

    Ahmedabad, Gujarat, India PES Hr Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are hiring for CMI Level 5 Company For VIP SupportGood communication skills with Min of 3 to 4yrs of experience in Desktop Support RoleL1 knowledge on Routing & SwitchingExperience working in Remote Support Tool, ITSM Ticketing Tool Required Candidate profileExperience YearsSkill - Mandatory Exp in desktop support role and VIP SupportLocation -...

  • Network Support Engineer

    4 days ago

    Ahmedabad, Gujarat, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.Work Details: • Shifts: Rotational (5 Days Working) • Notice Period: Immediate to 15 Days •...

  • Technical Support Specialist

    5 days ago

    Ahmedabad, Gujarat, India beBeeFieldSupportEngineer Full time ₹ 8,00,000 - ₹ 12,00,000

    L1 Field Support Engineer PositionJob Summary:This role involves providing technical support to users across the organization, ensuring minimal disruption to business operations. Key responsibilities include installation, configuration, and troubleshooting of hardware, software, and network-related issues.Key Responsibilities:On-Site and Remote Support:...